Senior Research Analyst
Dell Technologies
Heredia, Costa Rica
hace 6 días

As a Senior Research Analyst you will be responsible for leading data analysis and reporting in VMware’s Customer Advocacy group.

The ideal candidate is a highly motivated individual who possesses intellectual curiosity, is highly skilled at data analysis, storytelling with data, and focuses on business impact in an ever-changing environment.

The Senior Research Analyst is primarily responsible for statistical analysis, data management, and reports / dashboard development.

This function will manage data analysis and reporting projects from end-to-end to ensure successful execution.

Responsibilities of the Senior Research Analyst :

  • Analyze data from various data sources (survey and non-survey) with high accuracy to uncover key findings that have business impact
  • Build dashboards in Tableau that allow stakeholders to view and segment data points from research studies by various segments in real-time
  • Create reports that summarize key findings in a clear and compelling way, with the ability to tell a cohesive story with the data
  • Mine data across a variety of sources and of different natures to identify and synthesize patterns, trends, and relationships
  • Provide actionable recommendations to business units based on findings from analysis
  • Present and communicate insights within Customer Advocacy and to VMware stakeholders
  • Ensure projects are completed on time and communication to team members and manager is high during each project phase
  • Take business challenges / questions and translate those needs into the right research / project design and plan
  • Manage projects / schedules from end-to-end
  • Assist in other Customer Advocacy projects / programs as required
  • Job Requirements of the Senior Research Analyst :

  • Strong organizational, oral, and written communication skills to lead or facilitate discussions over the phone and with remote teams
  • Independent research and analytical skills.
  • High proficiency with data analytics and working with research / survey data in particular
  • Strong skills in visualizing data / insights and storytelling with data in PowerPoint and other presentation tools
  • Proficiency in Tableau
  • Work collaboratively within a team environment to meet aggressive goals and pre-defined measurement criteria
  • BS / BA degree (or equivalent) required. Degree in business, analytics, statistics or math, market research, information technology, or related fields
  • 5+ years of experience performing similar work, preferably in the technology industry
  • Experience working with large data sets and statistical analysis
  • Experience with pivot tables, data analysis and metrics development using Microsoft Excel
  • Experience in SPSS, R, SAS, and / or similar analytics / reporting tools
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