The Sr. Manager, GBS Shared Services Productivity & Performance Management will play a key leadership role in driving productivity and operational effectiveness and efficiency throughout GBS globally, across workstreams including Order to Cash, Procure to Pay, Record to Report and Customer Care.
This role will also be key in raising the bar to drive metrics toward Insight / Foresight rather than Information / Hindsight and integrating data throughout GBS.
The individual will help support a governance program around Productivity across the global workstreams. The role will drive the overall productivity program management including driving project execution and deliverables, setting and monitoring of productivity targets, definitions and calculation methodology.
The objective would be to prepare Thermo Fisher to effectively & efficiently scale up to the company’s 2030 vision of becoming a $50B revenue organization
Key Responsibilities :
Lead the Productivity program management including project management and execution of key productivity initiatives across GBS, create project charters and plans, align resources and obtain funding approvals
Engage with leadership to gain stakeholder alignment and present project status, findings and results
Support the Governance Program on Productivity : Weekly Workstream meetings with Operations, PPI, Automation, IT and Process Leads across all workstreams (O2C, R2R, P2P, Customer Care)
Act as a filter for new ideas that come from within the organization (via productivity funnel) and advance those ideas that will improve organizational performance
In coordination with Workstream leads, lead definition of savings / productivity targets and savings calculation methodology.
Monitor realization of benefits, including tracking financial and qualitative results
Align with Sr. Leadership on investment requirements for proposed productivity initiatives. Review return on investment (ROI) calculations and evaluate proposed benefit realization, including assessing confidence in value and timeline after accounting for level of risk
Management of productivity measurement and visualization of Monthly / Quarterly productivity reporting, including the development of dynamic productivity tools / dashboard
Evaluate Cost per Transaction and measure against Internal & External Benchmarks; Conduct volumes analysis across workstreams
Prepare & Utilize Volume Analysis to assist with decision making & Identify opportunities for Ideal Org design / structure for operations teams
Define and drive activity mapping exercise for processes and time in motion for employees in current state and re-measure post productivity initiatives to track actual attainment of productivity targets
Utilizes knowledge of operations and performance improvement to serve as a change agent; assimilates change in performance and practices.
Champion the businesses’ needs across the Centers, instilling and driving a culture of continuous performance improvement from the businesses’ perspective
Supports deployment of best in class techniques and technology to drive performance insights including application of data analytics and visualization
Minimum Requirements / Qualifications :
10+ years of progressive work experience in finance or accounting with 7+ years of experience in a shared services environment or in a consulting capacity
Project Management Professional (PMP) Certification a plus
Experience in a Productivity & Performance Management team / role would be a plus
Project management skills / experience in a must
Sense of urgency and creativity to handle project issues and adapt plan to meet objectives
Analytical and problem solving capacities to synthesize large quantities of complex data to generate meaningful insights
Proven ability to interact with multiple levels of leadership both internally and externally, and influence peers and senior management in a complex, geographically dispersed matrix organization
Self-directed, dynamic and customer-centric change-agent who thrives in a challenging and changing environment
Highly collaborative; aligns effectively with colleagues and business partners to deliver results while maximizing the success of all contributors
Skilled communicator and proven relationship builder, able to operate within a multitude of formal and informal networks while managing the competing interests of varied stakeholders
Champions productivity improvements through Practical Process Improvement (PPI) and has a commitment to continuous learning
Bachelor’s Degree Required
Excellent attention to detail required