Senior Specialist, Settlement Operations
Western Union
Santa Ana, CRI
hace 4 días

Senior Specialist, Settlement Operations Santa Ana, Costa Rica.

Does playing a meaningful role in US & Canada Retail and Quick Collect Settlement Operations sound exciting to you? How about bringing your Settlement and analytical skills to a global business that is committed to moving money for better?

Join Western Union as a Senior Specialist.

Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

As a Senior Specialist, you will be responsible to a variety of functions in US & Canada Quick Collect to performs complex settlement operations tasks, ensuring the daily / monthly operational KPIs are met, provides high quality and timely support to complex requests of the billers, agents, and business partners.

Participate in the projects related to settlement operations, identifies, and initiates constant improvements of the settlement operation processes, ensures the controls of the processes comply with the rules and regulations of the company.

You need to ensure accurate and complete processing within Service Level Agreements. You will communicate with Stakeholders to find, fix and Solve queries as well as responsible for escalating issues and follow-up with management as necessary.

You need to comply with Western Union Internal policies and applicable regulatory and financial reporting requirements.

Here are some skills, attributes, and qualifications you will have :

Join us, and let’s connect the world

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.

It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran ( status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.


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