This position is responsible for resolution of assigned customer deductions including : Clear communications with customers, understanding of shipping documents and account reconciliation, and adherence to policies and procedures, etc.
Timely resolution of customer disputes / deductions to reduce / minimize the Company’s A / R deduction balances for the portfolio of deductions assigned.
Retrieving and reviewing documentation (customer claims, shipping documents, etc.) to determine validity of deductions taken, challenging invalid deductions with supporting documents needed to customer with prompt follow-up for resolution and resolving any valid deductions within HbI Policy guidelines.
Reconciliation of receivables on customer accounts.
Adherence to HbI policies and procedures.
Analyze and communicate trends, issues and problems to manager on a timely basis.
Communicate the existence of business practices noted which are deemed ill-advised, risky, or unprofitable.
Work with customers and internal teams.
Review deductions issues and determine when escalation is necessary and make recommendations to manager.
Bachelor’s degree preferred, in lieu of degree will consider a combination of education and 4 years of relevant work experience.
SAP Experience highly preferred.
Knowledge and prior experience in deduction research & resolution.
Strong MS Office Suite skills including Excel PivotTables and Formulas.
Proficient in Spanish and English.
Unase a nuestra red de talento y conoce mas sobre HanesBrands.