Analista, Cuentas por Cobrar Deducciones
Hanes Brands Inc
Heredia, SJ, CR
hace 2 días

Generalidades

This position is responsible for resolution of assigned customer deductions including : Clear communications with customers, understanding of shipping documents and account reconciliation, and adherence to policies and procedures, etc.

Responsabilidades

  • Timely resolution of customer disputes / deductions to reduce / minimize the Company’s A / R deduction balances for the portfolio of deductions assigned.
  • Retrieving and reviewing documentation (customer claims, shipping documents, etc.) to determine validity of deductions taken, challenging invalid deductions with supporting documents needed to customer with prompt follow-up for resolution and resolving any valid deductions within HbI Policy guidelines.
  • Reconciliation of receivables on customer accounts.
  • Adherence to HbI policies and procedures.
  • Analyze and communicate trends, issues and problems to manager on a timely basis.
  • Communicate the existence of business practices noted which are deemed ill-advised, risky, or unprofitable.
  • Work with customers and internal teams.
  • Review deductions issues and determine when escalation is necessary and make recommendations to manager.
  • Requerimentos

  • Bachelor’s degree preferred, in lieu of degree will consider a combination of education and 4 years of relevant work experience.
  • SAP Experience highly preferred.
  • Knowledge and prior experience in deduction research & resolution.
  • Strong MS Office Suite skills including Excel PivotTables and Formulas.
  • Proficient in Spanish and English.
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