CARD SERVICES JUNIOR ANALYST

Robert Bosch Service Solutions - Costa Rica Sociedad Anonima

San Francisco, Heredia, cr

hace 5 días

Position Summary

The junior analyst is going to support the processing required in Card-to-Pay; with an Expert or a Senior support.

General Job Responsibilities

Completing daily tasks which could including any of the following, with assistance from an Expert or Senior :

Regular Phone Calls.

Help Desk DMS tickets.

New PCards.

Learn the processes and activities required in the Card-to-Pay process through training, skill acquisition, and continuous improvement.

Understand user requirements and able to correlate the requirement with SAP and NON-SAP functionality

Support and follow up for a daily application and discrepancy management (issue log).

Research about solutions, generate and communicate process improvement ideas with assistance from an Expert / Senior.

Support answering of questions on the telephone or via email.

Work in a team environment, which involves collaboration, active participation in team meetings and tasks, and use of team-based methods and tools.

Participate in at least 2 CIP processes and propose innovation ideas within AP-Area

Follow and implement best practices and processes defined by the company, to work with high standards of quality.

Participate to status meetings (internal).

Attend internal training.

Perform other functions related to the position.

Qualifications

Student in accounting or a related field.

Knowledge of computer skills including MS Office (Excel) and Adobe Reader.

Desired but not required 1 year of experience with SAP, ERP and banking portals

English level : B2+

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