Senior Service Program Manager
VMware
Heredia, CR
hace 4 días
source : DirectEmployers Association

SASE is a transformational approach to simplify branch office and user networking and security. VMware is a market leader SD-WAN and SASE.

Our technology enables customers to support application growth, network agility and simplified branch implementations while delivering optimized access to cloud datacenters and applications.

Learn fast, trust each other, have fun. That embodies the culture of the VMware SASE team. Our support, success and professional service service offerings are growing quickly.

We need your help to scale our business and serve our customers. From design to policy to implementation to operation, you will be ushering new service offerings, and new software / hardware releases from product concept to delivery.

Additionally, you'll be working to make existing ones even better. What you will do + Define service definitions, policies, and datasheets in collaboration with product+ Ensure operational readiness for new service being launched.

  • Manage relationships with third parties who provide logistics and on-site field services.+ Develop documentation, process, and procedure for service partner engagement.
  • Manage and track progress toward action items, timelines, and due dates.+ Develop metrics to monitor service performance and identify potential issues.
  • Who you are + You have a passion for turning ideas into supportable operations and support experiences.+ You have years of experience with project management planning and delivery.

  • You can influence without authority and are skilled at communicating across levels and functions.+ You are always looking to improve processes and are reflective on improving your own processes.
  • You measure effectiveness and you make us better month over month.+ You are a relationship builder who cares passionately about the customer and how we deliver value each day.
  • You have a bias for action and thrive in fast paced environment. Required Skills + Experience with agile methodologies and productivity tools.
  • Consistent track record of shipping products and processes with broad customer impact+ Demonstrated ability to identify and resolve systemic issues+ Excellent organizational and communication skills.
  • Fluent in spoken and written English. Preferred Skills + Experience partnering with operations, product, and policy teams to define strategy and requirements - simplifying complex ideas into consumable action plans+ Power to influence peers / managers and build consensus while dealing with ambiguity+ Capacity to own and execute multiple programs simultaneously+ Experience of managing third parties and third party delivered services+ Familiarity with business support tools such as Salesforce, SAP, Jira, Confluence, Office 365VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.
  • We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law Category : Business Strategy and Operations Subcategory : Business Operations Analyst Experience : Manager and Professional Full Time / Part Time : Full Time Posted Date : 2021-09-01VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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