Regional Talent Acquisition Delivery Lead
Escazu, Costa Rica
hace 6 días

Why Patients Need You

Pfizer’s Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.

You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients’ lives.

What You Will Achieve

Advance regional operational effectiveness with process, innovation and technology to enable the acquisition of top talent.

How You Will Achieve It

Deliver regional, standardized end to end recruitment services from job posting to onboarding

Build and manage team of regional coordinators accountable for the execution of key operational processes including interview scheduling and offer documentation ensuring alignment to country legal and privacy-related requirements and delivery against agreed SLA’s / KPI’s

Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues

Ensure strong execution of global policies and processes

Lead change and drive adoption of Workday, recruitment tools and digital technologies, facilitating changes and / or vendor delivery of on-going training, communication and education

Define and measure quality standards and controls to enhance customer experience, ensure compliance and regulatory requirements are met, and to gain process efficiencies

Develop consultative partnerships with recruiting teams to co-create solutions and capture feedback to transform hiring manager, recruiter and candidate user experience

Consult with TA leaders to understand significant staffing initiatives and recommend / design process solutions to meet business objectives

Evaluate regional recruitment impacts to proposed changes or uptake of functionality, assesses options and develops appropriate stakeholder awareness and engagement

Participate in process design, testing and lead or actively support global implementation for new integrated technologies and process solutions

Lead operational management and local implementation of new process solutions including recruitment process outsourcing

Partner with Regional TA Leader to measure and improve effectiveness and ensure successful adoption of key initiatives

Resolve operational impacting recruitment escalations, collaborating closely with GBS Colleague Services, HR Service Center, HR and TA leaders with urgency needed to support business objectives

Measure regional tool and job board ROI

Audit core recruitment data and implements education and controls as needed to ensure integrity for data driven decisions and effective business utilization

Build and maintain key stakeholder relationships across local, regional and global HR teams as an active participant to support priorities, proactively identify and manage issues and risks throughout HR projects, M&A and significant reorganizations.

Must Have

  • Bachelor's Degree
  • 7+ years’ talent acquisition experience; Workday experience required
  • Experience ensuring US OFCCP Internet Applicant Rule compliance
  • Demonstrated project management expertise and track record of improving operational processes
  • Ability to weigh multiple customer impacts and recommend solutions aligned to business priorities
  • Proven analytical skills, comfortable working with large amounts of data and communicating findings
  • Strong project management and exceptional communication skills with demonstrated capability to influence desired outcomes
  • Demonstrated experience leading direct or matrixed teams
  • Verbal & written fluency in English
  • Nice To Have

  • Experience implementing global first time’ technology
  • Design thinking / user experience design
  • Bilingual capability in Spanish, Portuguese and / or French
  • LI-PFE

    Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

    Human Resources

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