Why Patients Need You
Pfizer’s Colleague Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo.
You will lead a team that delivers operational excellence, making work easier and faster so we can deliver breakthroughs that change patients’ lives.
What You Will Achieve
Advance regional operational effectiveness with process, innovation and technology to enable the acquisition of top talent.
How You Will Achieve It
Deliver regional, standardized end to end recruitment services from job posting to onboarding
Build and manage team of regional coordinators accountable for the execution of key operational processes including interview scheduling and offer documentation ensuring alignment to country legal and privacy-related requirements and delivery against agreed SLA’s / KPI’s
Support achievement of GBS goals in 1) delivering operational excellence, 2) delivering exceptional customer service and 3) driving an exceptional culture for our colleagues
Ensure strong execution of global policies and processes
Lead change and drive adoption of Workday, recruitment tools and digital technologies, facilitating changes and / or vendor delivery of on-going training, communication and education
Define and measure quality standards and controls to enhance customer experience, ensure compliance and regulatory requirements are met, and to gain process efficiencies
Develop consultative partnerships with recruiting teams to co-create solutions and capture feedback to transform hiring manager, recruiter and candidate user experience
Consult with TA leaders to understand significant staffing initiatives and recommend / design process solutions to meet business objectives
Evaluate regional recruitment impacts to proposed changes or uptake of functionality, assesses options and develops appropriate stakeholder awareness and engagement
Participate in process design, testing and lead or actively support global implementation for new integrated technologies and process solutions
Lead operational management and local implementation of new process solutions including recruitment process outsourcing
Partner with Regional TA Leader to measure and improve effectiveness and ensure successful adoption of key initiatives
Resolve operational impacting recruitment escalations, collaborating closely with GBS Colleague Services, HR Service Center, HR and TA leaders with urgency needed to support business objectives
Measure regional tool and job board ROI
Audit core recruitment data and implements education and controls as needed to ensure integrity for data driven decisions and effective business utilization
Build and maintain key stakeholder relationships across local, regional and global HR teams as an active participant to support priorities, proactively identify and manage issues and risks throughout HR projects, M&A and significant reorganizations.
Nice To Have
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.