Collections Analyst
Stryker
Heredia Heredia Province, Costa Rica
hace 5 días

Position summary :

The Collections Analyst is responsible for performing customer interactions and follow-ups that ensure payments are received as per the established terms and in accordance to the cash collection and aging targets.

Essential duties & responsibilities : (detailed description)

  • Make sure payments from their assigned customers are received as per the establish terms.
  • Complete the daily worklist, following the appropriate steps of the collection’s strategy.
  • Timely document, log and escalate unsolved disputes.
  • Complete reports on the status of delinquent accounts and related collection efforts.
  • In coordination with the Credit Team, take order release / hold decisions.
  • Cultivate strong collaborative relationships with internal customers, including Sales, Customer Service, and any other departments.
  • Timely escalate large collection or reconciliation issues.
  • Identify and address payment concerns and red flags before they become problems.
  • Work with other Invoice to Cash teams to improve processes
  • Contribute to accurate customer master data elements
  • Maintains documentation to support A / R transactions and facilitate the efficient review and audit of books and records
  • Comply with all internal control procedures to ensure accurate financial records.
  • Performs other related work as assigned by management
  • Education & special training :

  • Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field
  • Intermediate to advanced MS Office Suite
  • Fluent spoken and written English
  • Experience on collections-related systems (SAP, Oracle, Getpaid, or others)
  • Qualifications & experience :

  • 2 3 years of relevant experience in a Collections role
  • Physical & mental requirements :

  • Ability to work well with cross-functional teams and multi-task
  • Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
  • Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
  • Effective problem-solving skills
  • Work From Home : Not availableTravel Percentage : 20%

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