NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Delivery Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).
Delivery Sr. Manager NTT DATA Services Costa Rica
Job Level Specific Duties
Responsible for medium to large size accounts with higher level of complexity.
Helps define delivery management core processes and improvement opportunities.
Takes the lead role in managing relationships with larger, more critical customers.
May be involved with accounts spanning multiple geographies.
Manages multiple third-party partners across many programs in the successful delivery of solutions.
Provides complex metrics and reporting support to senior leaders
Manages multiple third-party partners in the successful delivery of technical solutions.
Allocates appropriate resources in the projects.
Identifies and implements project specific training needs.
Leads medium pre-sales assignments.
Typical Years of Experience
10 years relevant experience. Managerial / leadership experience. Leading 25 people directly or 50 people indirectly
5+ year of experience in IT, specifically on the services field through managed services, managed capacity, or time & material models (preferably for External and direct clients)
Experience on implementation / transformation in digital technologies, supporting projects and development of technologies in general.
Experience in budget COGS, P&L, bench time, utilization, etc
Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred.
Demonstrated track record of delivering high quality services to medium to large sized accounts.
Strong organizing and planning skills to effectively manage larger teams.
Experienced priority-setting skills to effectively meet departmental operational objectives.
Ability to communicate clearly and present to senior leadership.
Ability to lead large cross-functional delivery teams.
Demonstrated attentiveness to quality and productivity.
Advanced analytical, problem solving, negotiation and organizational skills.
Ability to motivate, direct and lead large groups of people.
Experience managing very large third-party relationships in the successful achievement of customer satisfaction levels.
Ability to manage significant delivery budgets and minimize program variances.
Strong ability to lead teams across multiple shores.