Delivery Manager
NTT DATA Services
Heredia, H, CR
hace 1 día

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Delivery Manager to join our team in Heredia, Heredia (CR-H), Costa Rica (CR).

Delivery Sr. Manager NTT DATA Services Costa Rica

Job Level Specific Duties

  • Responsible for medium to large size accounts with higher level of complexity.
  • Helps define delivery management core processes and improvement opportunities.
  • Takes the lead role in managing relationships with larger, more critical customers.
  • May be involved with accounts spanning multiple geographies.
  • Manages multiple third-party partners across many programs in the successful delivery of solutions.
  • Provides complex metrics and reporting support to senior leaders
  • Manages multiple third-party partners in the successful delivery of technical solutions.
  • Allocates appropriate resources in the projects.
  • Identifies and implements project specific training needs.
  • Leads medium pre-sales assignments.
  • Typical Years of Experience

  • 10 years relevant experience. Managerial / leadership experience. Leading 25 people directly or 50 people indirectly
  • 5+ year of experience in IT, specifically on the services field through managed services, managed capacity, or time & material models (preferably for External and direct clients)
  • Experience on implementation / transformation in digital technologies, supporting projects and development of technologies in general.
  • Experience in budget COGS, P&L, bench time, utilization, etc
  • Undergraduate degree or equivalent combination of education and work experience. Graduate degree preferred.
  • Demonstrated track record of delivering high quality services to medium to large sized accounts.
  • Strong organizing and planning skills to effectively manage larger teams.
  • Experienced priority-setting skills to effectively meet departmental operational objectives.
  • Ability to communicate clearly and present to senior leadership.
  • Ability to lead large cross-functional delivery teams.
  • Demonstrated attentiveness to quality and productivity.
  • Advanced analytical, problem solving, negotiation and organizational skills.
  • Ability to motivate, direct and lead large groups of people.
  • Experience managing very large third-party relationships in the successful achievement of customer satisfaction levels.
  • Ability to manage significant delivery budgets and minimize program variances.
  • Strong ability to lead teams across multiple shores.
  • LI-LAT

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