Azure Monitoring Support Engineer
San Jose, CR
hace 3 días

Job Responsibilities :

Your Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group / engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer / engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams / Services / Support / Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
  • Required Skills :

    Required Qualifications : At least 3+ years supporting Enterprise customers at an escalation levelAt least 3+ years experience with : System Administration / Configuration of Windows and Linux Operating systemsWindows and Linux Event Logs / SyslogsWindows and Linux Performance analysis using built in performance countersWindows and Linux Patch and Security Update ManagementNetwork connectivity for both private and public networks Preferred Qualifications : 3+ years experience in any of the following : Azure or any Cloud Computing SupportAAD and RBAC KnowledgeASP.

    NET & Web App Development in C# or JavaAPI Management and Micro ServicesDeployment of Azure Resources using ARM Templates & PowerShellREST API Knowledge / SupportSupport with Monitoring Products (SCOM, Azure Monitor, SolarWinds, Splunk)Kusto Query Language familiarityPowerShell / Python Script authoring experienceStrong Windows and LINUX AdministrationSystem Center Support Experience (SCOM, SCORCH, SCCM, VMM) Beneficial but not required Azure Certifications : -Certifications AZ900, AZ104, AZ303 / AZ304

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