Job ID : R-30812CostaRica-SanJose
Location(s) : Costa Rica
City / Cities : San Jose
Travel Required : Relocation Provided :
Relocation Provided : Job Posting End Date :
Job Posting End Date : Not Available
Job Description Summary :
The Global Learning Operations Lead is responsible for the successful delivery of high-quality learning and development related services The Global Learning Operations Lead provides coaching and leadership to a team of 8-
10 associates and ensures that work is conducted in alignment with regional and global policies, processes, in accordance to SLAs as well as legal and statutory compliance.
The role partners closely with Client Managers, Facilitators, SBPs, COEs and global teams for the delivery of all policies, programs and tasks across all regions -
APAC, EMEA, LAG and NAG. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets KO standards and Operating / Service Level Agreements.
The Global Learning Operations Lead act as the main of point of contact for customer / business escalation related to any of the Learning & Development Services.
The role also partners with the Global Learning Deployment Manager to implement process improvement initiatives and global operational strategies that leverage regional best practices to drive greater effectiveness and efficiencies.
The role is key to deploying global improvements in systems and tools coming from the Business Process Leader and the Learning, Leadership and Capability Development Management.
Responsible for overseeing the day to day operations through the design, implementation and maintenance of process control mechanisms for managing the Talent Acquisition and Learning & Development processes taking into consideration :
The Talent and Learning & Development Lead will be responsible to ensure all necessary actions are taken to correct any escalated issue, as well as prevent them from happening again by making sure every situation is analysed, root cause is found and actions plans are defined as needed
Provide direct reports with leadership, direction, and coaching to achieve work objectives and improve performance and skills.
Work with them to define new strategies, action plans and priorities that will lead to new initiatives to drive process improvements and add value to the service.
Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives.
Anticipates and mobilizes appropriate resources to increase responsiveness to customer needs.
Connect our contributions with the business needs; ensuring the TAS (Talent Acquisition Specialists) have routines established with their TAPs (Talent Acquisition Partners), including meeting minutes and action plans that help them build a strong and trustable relationship.
established and new business requirements through the understanding of the learning & development needs for the business.
Evaluate the implementation and effectiveness of processes, and tools utilizing relevant measurement and feedback mechanisms and make necessary modifications.
Education Requirements :
University / Advanced degree
Related Work Experience
Functional Skills :
Our Growth Culture :
One of the reasons our company continues to thrive after 130+ years is having a company culture that supports and rewards behaviors that lead to growth.
Our Growth Behaviors, as we call them, are ways of being and working that help to make us successful. Think about how you can bring this to life in your next role at Coca-Cola.
Keep seeking, never settle. Staying curious about what is outside, and two steps ahead inspires us to challenge the status quo.
Having the courage to look and leap is the way we grow. Because asking what if? pushes us to the next level as people and as a company.
Make it happen . True empowerment is the result of taking responsibility. This means giving yourself permission to see it, say it and do it, and owning the outcomes.
Because we move forward faster when we all take action.
Version 1.0, 2.0, 3.0
Push for progress, not perfection. There are very few overnight successes. Greatness is borne of many little victories (and failures).
Share v 1.0, test it, and make it better. Then create the next version. Because the moment we think something is perfect, it will be obsolete.
Include, value and trust each other. We are smart alone but together we are genius. This means being inclusive, giving the benefit of the doubt and being responsible for each other.
Because, for our company to thrive for the next 100+ years, smart isn't enough. We need genius.