HR Admin
Carlson Wagonlit Travel (CWT)
Escazu, CR
hace 5 días

Purpose : The HR Specialist will be responsible for responding to employee queries within agreed SLA’s / timelines and processing in HR systems.

This role is an entry point into the HR Operations organization and provides the foundational experiences and services to specified areas of remit.

  • Respond to needs arising via phone and live chat to resolve open ticket inquiries.
  • Administer HR process and transactions including hiring, employee documentation, and benefits administration.
  • Process background check and verifications
  • Initiate background verification for new hires and partner with 3rd party vendors and Talent Acquisition teams
  • Respond to background verification requests from other organizations
  • Reply to requests for documents / certificates e.g. Service Certificate / Certificate of Employment, Salary Certificate, etc.
  • Provide support for employee and manager queries, relating to the inquiries of the following nature :
  • Individual or group benefits, entitlements, beneficiary / dependent information
  • Organizational chart in HR Connect
  • Personal information data correction (Bank details, national identifier information, etc.)
  • Performance assessment, probation review, Compensation & Benefits records
  • HR Policies e.g. Exit process, hiring and onboarding processes, transfers, global movements, leave policy, maternity / paternity policy, etc.
  • UID creation or duplicity
  • Update work / assignment information in HR Connect; etc.
  • Employment certificates, address proofs, confirmation letters, historic leave application / adjustment, background verifications, etc
  • For matters requiring specific or complex subject matter knowledge - involve Senior HR Specialists or COE Specialists.
  • Escalate to Tier 2 in accordance with guidelines
  • Ensure the assignment of the task is tracked to completion and resolution
  • As a member of the HR Service Center provide outstanding customer service to all internal (and external) customers including any 3rd parties
  • Deliver services (both transactional and support) from the Portfolio of Services to internal customers (managers and employees) within agreed service levels
  • Educate customers to ensure, where possible, services are provided through e-channels and the HR Portal
  • Qualifications

    Experience in an HR Operations role is a plus

  • Bachelor’s degree or equivalent, specialization in Human Resources Management
  • Languages

    Ability to communicate effectively in English / Portuguese, both written and verbal

    Knowledge, skills and abilities (KSAs)

  • Problem solving
  • Client focus and customer service orientation
  • Foster teamwork

  • Drive for results and influencing others
  • Change management
  • Presentation skills : Clear communicator and active listener
  • Empathy
  • Attention to detail
  • Improve continuously both processes and content
  • Take responsibility
  • Build Strong Relationships
  • MS Office proficiency
  • Ability to maintain highly confidential and sensitive information HR Software systems : ability to learn an HRIS software system
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