At Amazon, we're working to be the most customer-centric company on earth. We are looking for exceptionally talented and motivated people.
If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for an exceptional leader who is passionate to deliver best in class Customer Experience, who thinks and acts globally, and one who has the ability to invent and simplify processes.
Buyer Abuse team is seeking Sr. Investigation Manager to manage a team of managers and oversee a team size of 45+ employees.
This individual must be eager to dive deep into processes and have a proven record of delivering process efficiency. The preferred candidate should have outstanding auditing skills, problem solving skills, process and system knowledge, and customer service passion.
Following will be key roles and responsibilities :
Basic Operations :
People management :
Process Improvements :
The person should be an innovative, results driven professional with solid people skills and a strong problem solving capability.
He or she will be responsible for driving global strategy and initiatives. He / she will collaborate with key business partners and stakeholders to identify improvement opportunities.
The key to success in this role is the ability to understand the vision and make independent decisions with sound judgment to manage their teams to attain that vision.
This individual should also be viewed as a change manager who has the ability to build right mechanisms to support any organizational change and influences teams.