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Technical Support Engineer Description Technical Support Engineer reporting to the US Technical Support Manager for VMware Cloud Services.
This role drives proactive customer interactions resulting in a higher rate of product consumption.As such, this is a critical role in accelerating VMware's growth in its SaaS business by enabling customers to rapidly and successfully adapt our advanced products and technology and realize business value.
This role will require working with many teams with a high level of networking knowledge to Technical consulting and support.
Technical On-boarding & product adoption, Product Development Feedback, Knowledge Creation, Global team collaboration.+ This position will be working with the VMC on Dell EMC infrastructure with some work with the VMC on AWS infrastructure as well.
Will be working in Jira and updating our SRE teams regularly.+ Mastering case / time management utilizing the TSE2Work Service Delivery system.
OS Provisioning experience is also a plus (SCCM, WIM, KickStart, etc.).+ Real passion for customer engagement; interpersonal and customer service skills are mandatory.
VCP, MCSE, MCDBA, and / or various UNIX certifications are a + This job requisition is not eligible for employment-based immigration sponsored by VMware Category : Client Support Subcategory : Technical Support Experience : Manager and Professional Full Time / Part Time : Full Time Posted Date : 2021-07-27VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.
We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.
At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
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