Technical Services - Level 1 IT Services Costa Rica:
Now Digital Talent
San José, San José Province, Costa Rica
hace 2 días

We are looking for an IT support technician to troubleshoot and create solutions that leverage technology to meet the end user's business needs in a frontline role.

This service is on-site and may include the following activities :

1- Assembly of equipment (Rollout).

2- Relocation of equipment between floors and buildings.

3- Installation of equipment on stations.

4- Replacement of monitor and / or telephones in place at final customer locations.

5- Basic Technical Support on EUC site.

Job Level Specific Duties :

1- Diagnoses and troubleshoots Level 1 problem encountered with personal computer hardware, software, and peripherals.

2- Answers the help desk line and responds to users requests regarding computer systems

3- Acknowledges receipts of all users requests within defined service levels

4- Initiates service orders (tickets) for all users’ requests assisting as necessary to provide appropriate information.

5- Maintains user information and documentation

6- Participates in ensuring that customer requests via the ticketing system are managed to closure.

7- Delivers results in support or achieving the organizations Service Level Agreements.

Minimum Education and Certifications :

1- Undergraduate degree or equivalent combination of education and work experience.

Skills :

1- Ability to develop business relationship and communicate effectively with the user community

2- Basic troubleshooting skills

3- Basic understanding of the fundamentals of network, server, and desktop administration, installation, upgrades, techniques, tools, and equipment.

4- Applies basic understanding of customer service techniques as required to address problems with PC based tools and products.

Physical requirements / Working conditions

5- Ability to physically perform general office requirements.

Other requirements :

1- The candidate must have schedule availability and the willingness to be on call duty after the training is completed.

2- Ability to move around between different offices in the San Jose area.

3- Intermediate / Advanced written and spoken English proficiency is a must.

Job Types : Full-time, Permanent

COVID-19 considerations :

All Covid-19 Protocols observed

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