Amazon.com was recently voted #5 most admired company in the US, #1 most innovative, and # 1 in Customer Service. Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services.
Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud .
As a member of the AWS Support team, you will be at the forefront of Cloud technologies with interactions with the full breadth of AWS services.
You will be surrounded by people that are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success.
AWS provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon EC2 and Amazon S3.
As an AWS Enterprise CS Account Manager, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns.
You will work with the other members of the AWS Enterprise team including Technical Account managers (TAM’s), Sales and Solution Architects.
You will be the Subject Matter Expert on Enterprise Account and Billing issues. You will proactively help customers avoid potential risks.
Dive deep to understand the underlying root causes to help a customer resolve problems.
In addition, your responsibilities will include, but will not be limited to, the following :