Job Description :
Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.
Our Digital Safe platform provides robust compliance archiving, eDiscovery, and supervisory solutions. All hosted in the world’s largest, private cloud with more than 60 petabytes of data under management.
We are looking for a talented Technical Support Engineer with a broad knowledge of Linux and a strong understanding of the incident support process to join the Digital Safe team.
The ideal candidate will be part of a global team of engineers responsible for support, monitoring, troubleshooting, change and enhancement of the Digital Safe solution.
The candidate will be familiar with operational policies and processes that are compliant with industry standards and best practices such as Information Technology Infrastructure Library (ITIL).
The candidate will manage the technical / service relationships : between the company and the customer, and between various company internal organizations.
They will work directly with application end-users on application incidents and provide input to and / or manages service improvement programs regarding customer satisfaction and service delivery.
Key responsibilities :
Knowledge & skills in any of the following are an advantage :
strong) understanding of applications technology indirect responsibility.
developing) understanding of other technology sub-areas.
strong) Customer Service General Project Management.
developing) Influencing Others.
developing) Customer / Vendor Management.
developing) Business Analysis.
developing) General Financial Management.
Education and Experience Required :
May have a Master's degree in the related fields. Often holds entry-level certification(s) in the work field.