At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life’s pivotal moments : applying for jobs or a mortgage, financing an education or buying a car.
Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees.
Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The Perks of being an Equifax Employee?
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
What you’ll do :
The role will be user interfacing and requires strong English communication skills.
Interface with Equifax users and L1 analysts to resolve incidents, issues and requests.
Work with users to address their concerns, follow run books for issue resolution.
Performing all operations tasks and administrative activities for CyberArk (or other PAM products) like AIM installation, Vault Management & Membership management, Password Management, PIM Portal access mgmt.
Assist with documentation and maintain run books for operational activities; prepare how-to guides for end users and application owners to address frequently asked questions and common self-service activities.
Work with the development team to understand new modules / functionality and assist with documentation and user communication
Build and provide various system reports, health-check / status reports and metrics
3+ years of experience in incident / request handling / troubleshooting
3+ years of experience in Account Management (Perfect understanding of user entitlement reviews, end to end provisioning processes and user lifecycle management)
2+ years of experience with Active Directory / LDAP
3+ years of hands-on experience with SailPoint (or other IGA products), CyberArk (or other PAM products), Ping, Okta (or other SSO products)
2+ years of experience with ServiceNow, GSuite, and writing excel macros for reporting and analysis
Extra points for any of the following :
The ideal candidate should have 3+ of prior IAM product specific support experience / expertise.
Flexibility & ability to work on various shifts and weekend shifts to support 24 / 7 operations
DevOps skills like Chef, Terraform, Jenkins.
Development skills (Java)
Experience collaborating with IT compliance assessments (SOX, PCI, HIPAA, NIST)
Bachelor on information technology or computer science or advance student
Experience running queries and building reports (Splunk, BigQuery etc.)
Success attributes of an Equifax employee; does this describe you?
Think and act differently