CAN GBS Customer Service Representative
Equifax
Heredia, Heredia, Costa Rica
hace 2 días

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, on site doctor, paramedics service 24 / 7, life insurance, gym facilities, schedule flexibility, collaborative work spaces, work from home opportunities, free transportation and parking, subsidized cafeteria, solidary association and organizational growth potential
  • Grow at your own pace through online courses at Learning Equifax
  • What You’ll Do

  • Primary contact for all our external consumers / members of Equifax answering in-bound or out-bound calls in French / English
  • Provides service to consumers / members on their credit files by updating accounts and personal information, creating investigations, providing adequate solutions to their problems, providing information to pull their credit report, provide and sale the credit score and other similar
  • Assist and educate the consumers about the policies, procedures and information reported on the Equifax credit file and give the appropriate follow up to the members investigations
  • Continuous training / enhancing of service and products knowledge
  • Participate in special projects or assignments when requested, as well as proactive team and individual efforts to achieve department and company goals
  • Participate in special projects or assignments when requested, as well as proactive team and individual efforts to achieve department and company goals
  • Qualifications

  • English and French speaker, both B2 level, spoken and written
  • Customer satisfaction oriented
  • Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
  • Extra Points for any of the Following

  • Customer Service experience
  • Demonstrated strong and flexible interpersonal skills
  • Fast learner
  • Ability to adapt to sudden changes
  • Ability to work under pressure
  • Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, and apply today - we’re looking for you!

    Reportar esta oferta
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación