Associate, Anti Money Laundering Compliance
Western Union
Santa Ana, San Jose, Costa Rica
hace 6 días

Associate, Anti Money Laundering Compliance Santa Ana, Costa Rica

Motivated by our values : purpose driven, globally minded, andtrustworthy & respectful

We’rea FinTech that’s using insight from customers and colleagues worldwideto improve financial services for families, small businesses, multinationalcorporations, and non-profit organizations.

We’re a team of over 10,000 peoplespanning 200 countries and territories. We believe when money moves, betterthings happen.

Better starts and ends with the customer

We’ll be looking you to be responsible for ensuring the proper duediligence reviews are made by performing high complex duties with highlevel of technical / business knowledge in the areas of customer interviews,analysis of documentation and cases related to Western Union Complianceprograms.

You will work with money transfers that require further investigationover the phone / e-mail and any other off-line applications in support of NetworkAgents, Sub-Agents, and Consumers globally.

You will Effectively performinbound and outbound phone interviews (100% of working time). You’ll useyour strong interpersonal skills to ensure an excellent customer serviceexperience.

Here are some skills, attributes, and qualifications you willhave :

  • Outstanding oral, written, and listening skills to communicate effectively in English (B2 71%)
  • Outstanding oral, written, and listening skills to communicate effectively in French
  • Schedule availability (shift allotment : Monday to Friday, 06 : 00 - 22 : 00)
  • Strong analytical skills and decision-making ability.
  • Customer service skills.
  • College degree or equivalent.
  • Proficient computing skills with all common Office programs (MS Excel, Word, Outlook)
  • Ability to work in a team
  • Experience in financial services and compliance is a plus
  • Join us, and let’s move money for better

    It’s an exciting time at Western Union. We’re growing as a business andwe're shaping the financial services sector by driving quality, convenience andcustomer service to new levels of excellence.

    We’re unleashing our potential.If you’re ready to do the same, apply now.

    We’re a company on the move, and we want our people to grow and develop.You’ll have plenty of opportunities to learn new skills and build a career, aswell as a great salary and benefits package.

    Inclusion and diversity are fundamental to our culture and success.Western Union is proud to be an Equal Opportunity-Affirmative Action Employer.

    The company will provide accommodation to applicants, including those withdisabilities, during the recruitment process, in accordance with applicablelaws.

    We are committed to equal employment opportunity regardless of race,color, religion, sex (including pregnancy or related medical conditions),national origin, veteran status, sexual orientation, gender identity, age,disability, marital status, or any other protected category.

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