Solutions Support Specialist
Tech Data
Escazu, Costa Rica
hace 1 día

Extensive knowledge of the organization, job content, practices procedures :

Responds to Request for Proposal (RFP), Request for Quote (RFQ), bid inquiries and other such information requests received from customers.

Develops Statements of Work (SOW) and pricing models to provide quotes for installations varying in size, complexity and project duration, maintenance support for personal computers, printers and other related hardware and other contractual agreements.

Hosts and participates in conference ;calls with the customer / end user to manage existing maintenance contracts, assist project managers in coordinating larger project installations, educate customers on service offerings and propose appropriate services solutions and address other such customer related activities.

May make subsequent changes to bids or proposals as requested by project managers.

May also perform other duties as assigned.

Has breadth of knowledge enabling high level of contribution to multiple tasks.-Works on complex problems that require significant judgment and initiative.

Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations

  • Exchanges information with other departments or external contacts. May coordinate own work with that of other work groups.
  • Will likely field requests from senior management, others in the organization and external contacts

    Actions have appreciable impact to own department as well as others. Errors may be difficult to detect and remedy and will likely result in loss of customer business, materials, money and / or time.

    Experience : -

    Typically 5+ years Education / Certifications : -High School Diploma or equivalent.

    Cultural Competency Requirements :

  • Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.
  • Join our team to connect the world with the power of technology!

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