Key Responsibilities :
The individual will be responsible for the following in relation to ISG Risk and Control Operations :
Understand critical requirements of Citi policy / procedure / standards and regulatory requirements
Communicate with key stakeholders and process subject matter experts to identify key processes and map from requirement / policy to process to control
Perform walkthroughs and view a process first hand in order to evidence the process prior to documenting
Capturing key process attributes, such as process participants / contributors, systems, process exceptions, use of end user computing tools / models, controls, and key activities in documented process flows
Document and maintain process flows in alignment with E2E Process Framework and account for required attributes.
Ensure E2E Process Flow Framework Standards and governance requirements are met.
Development of presentation materials and delivery of final process mapping across key stakeholders, participants and levels.
Create action plans for gaps
Support the risk and control team on process reviews of emerging risks and new functions
Projects Assist regional or global risk and control related projects;
Innovation develop methods and techniques to make the process mapping team more innovative and efficient
Use communication skills to influence a wide range of internal audiences including product, function, or regional executive management partners
Presentations Be confident at presenting open issues on the right forums for R&C projects for regional and global partners / leaders.
Relationship Management Develop strong partnerships within the ISG Operations & Technology groups, as well as other organizations supporting ISG activities (IA, Compliance, etc)
Knowledge / Experience :
Experience with working with a large, global organization.
Experience in business and process analysis
Understanding of Citi’s internal policies and processes and the ability to quickly identify areas of weakness.
Previous experience with financial services companies (retail banking, small business banking, commercial, institutional, private banking)
Exhibit strong written and verbal communication skills
Strong analytical and interpretation to effectively translate process data into the larger control framework
Highly-skilled and good knowledge of process mapping tools such as MS Visio and Blueworks.
Experience in reporting the results of process mapping in clear written form, and in presenting the findings during meetings and conference calls
Proven success in a team environment and willingness to help team achieve goals.
Able to plan and organize several initiatives to deadlines; ability to pragmatically and flexibly prioritise workstreams.
A business related degree would be advantageous, however less relevant than extensive in situ’ experience
Further risk related qualifications would be beneficial
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
Able to interact with Auditors, Compliance and Independent Controls Groups and to have the ability to influence & negotiate
Ability to build strong relationships at various level.
Ability to work to tight deadlines as part of a team.
Willing to be involved in all aspects of a task.
Ability to work on several initiatives concurrently and cope with changes in priorities.
Grade : All Job Level - All Job FunctionsAll Job Level - All Job Functions - CR