Analyst I, SaaS Billing Operations
VMware
Heredia, CR
hace 3 días

Job Description

Proforma / Invoice Doc review and releaseMaintain SLA & Quality targetsCase management : handling queries in Jira & Salesforce, opening internal tickets as required, following up, escalating where necessaryProject activity : testing, attending project calls, flagging concernsReporting : open / pending countsAutomation support : audits, leaving eligible PFs to systemParticipate in process improvement initiatives Documentation : support doc creation & updatesSupport for New Hires : shadowing, buddy systemMaintenance of Billing Tracker Cross-training into multiple tenants when feasibleAd hoc tasks as required

Category : Sales

Subcategory : Sales Administration

Experience : Entry Level

Full Time / Part Time : Full Time

Posted Date : 2021-05-04

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