Buscar Empleos
Calculadora de impuestos
Iniciar Sesión ▼
Technical Support Engineer
Dell Technologies
Heredia, Costa Rica
hace 1 día

As an Applications Support Engineer and a member of the Global Services support team, you will have the ability to work independently or as part of a team with some of VMware’s most strategic customers and partners to drive their success.

You will provide support to our customers, using VMware products, isolating, diagnosing, reproducing and fixing technical issues.

  • To be successful in this role, you are a highly motivated individual as well as a self-learner, possess strong customer service and technical and analytical skills;

    • and be someone who welcomes challenges.

    Responsibilities :

  • Respond to end user requests for technical support
  • Reproducing issues in-house and responding back in a timely manner.
  • Provide root cause analysis of customer issues
  • Develop workarounds to existing product lines when applicable
  • Raise issues according to Standard Operating Procedures.
  • Use internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
  • Craft and promote the creation of solution contact to assist within the centre.
  • Participate in technical communications within the Technical Support Team to share processes and learn about new technologies.
  • Focus on an area of technical specialization and attend technical trainings.

    • Position requirements :

  • Fluent written and verbal communication skills in English. (Portuguese is a plus)
  • 1-3 years’ experience in a business to business client support role
  • B.S. degree in an engineering or equivalent experience
  • Experience with supporting or managing Microsoft Exchange
  • Good social, communication and customer service skills are required in order to work successfully with customers in highly dynamic or ambiguous situations.
  • Ability to manage multiple issues while maintaining short response and resolution times
  • Knowledge of current mobile device trends.
  • Experience developing and installing software
  • Experience with Windows operating systems
  • Experience using MSSQL to tackle issues
  • Experience solving enterprise networking problems
  • Logical approach to problem solving.
    • Inscribirse
    Añadir a los favoritos
    Eliminar de mis favoritos
    Inscribirse
    Mi Correo Electrónico
    Al hacer clic en la opción "Continuar", doy mi consentimiento para que neuvoo procese mis datos de conformidad con lo establecido en su Política de privacidad . Puedo darme de baja o retirar mi autorización en cualquier momento.
    Continuar
    Formulario de postulación
    Ofertas de empleo relacionadas

    Sr. Quality Engineer Job

    Boston Scientific
    |
    Heredia
    - hace 6 días
    About the Role. Provide Process Quality Engineering support to manufacturing or new product development... Support other functional areas during the validation activities What We're Looking For Licenciature...
    Engineer, Packaging Job | Heredia, H, CR
    Intern - Manufacturing Engineering Job | Heredia, H, CR
    Manufacturing Technician (Turno B) Job | Heredia, H, CR
    R&D Designer I Job | Heredia, H, CR
    Mostrar más

    Staff Technical Support Engineer

    VMware
    |
    Heredia, Heredia
    - hace 1 día
    In this role, you will be responsible for working closely with other support engineers, sales engineers... Requirements. Prior experience working in a Support Technical Assistance Center (TAC) team. Linux and...

    Data Engineer

    NTT DATA Services
    |
    Heredia
    - hace 5 días
    . years of demonstrated expertise in technology selection, architecture design, engineering & configuration, deployment and operational support issue resolution.Full stack technical expertise...

    Senior Technical Support Engineer

    VMware
    |
    Heredia, Heredia
    - hace 6 días
    In this role, you will be responsible for working closely with other support engineers, sales engineers... Prior experience working in a Support Technical Assistance Center (TAC) team. Linux troubleshooting...

    Devops Engineer

    NTT DATA Services
    |
    Heredia
    - hace 2 días
    In addition to automating and re engineering processes, the candidate will work closely with various technical SMEs and constantly evaluate new products to prepare Citi for. what's next...

    React Native Developer

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    Bachelors degree, in engineering, computer science, IT, or MIS. Experience 2. years experience in... Assess and mitigate risks associated with project development, deployment, and support. Technical...

    Technical Support Engineer

    VMware
    |
    Heredia, Heredia
    - hace 6 días
    As an Applications Support Engineer and a member of the Global Services support team, you will have the... Responsibilities. Respond to end user requests for technical support. Reproducing issues in house and...

    React JS Developer

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    Bachelors degree, in engineering, computer science, IT, or MIS. Experience 2. years experience in... Assess and mitigate risks associated with project development, deployment, and support. Technical...

    R&D Designer II Job

    Boston Scientific
    |
    Heredia
    - hace 4 días
    Design and development of assemblies, engineering drawings and prototypes. Change review and... What we're looking for. Technical certificate in Mechanical Design or related field. Must be proficient...

    Devops - Ansible Developer

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    The DevOps engineer will be a technical expert for. Ansible ecosystem & DevOps practices within the... perform maintenance and configuration and provide SME level support.Develop, configure and administer...

    Project Manager Foundational

    NTT DATA Services
    |
    Heredia
    - hace 2 días
    Translates business requirements into technical solutions. facilitates communication between business... Bachelor degree in technology, business or other engineering career. Master will be a plus...

    Database Administrator

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    Consideration given for related technical aptitude.3. years' experience supporting large scale data warehouse solutions is a plus.2. years' experience maintaining and troubleshooting production...

    Front End Developer

    NTT DATA Services
    |
    Heredia
    - hace 3 días
    Experience working with engineers to construct dynamic, interactive designs that are technically feasible. Ability to work efficiently in a fast paced ambiguous environment This position is only...

    Kronos Application Analyst

    NTT DATA Services
    |
    Heredia
    - hace 5 días
    Ensure support team completes 100. of the support activity using ITIL incident management process and... ability to communicate technical and business information effectively to both technical and non...

    SCRUM Master Product Owner

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    Bachelors degree, in engineering, computer science, IT, or MIS. Experience 5 or more years successfully... Advanced English levelExcellent verbal, written and technical communication skills and interpersonal...

    SAP Solution Analyst

    NTT DATA Services
    |
    Heredia
    - hace 4 días
    Create supporting solution design documentation to ensure sustainment of the solution and business... BA BS in computer science, information systems, management information systems or technical related...

    Client Tech Support Engineering, Analyst (Linux and SQL)

    Fiserv
    |
    Heredia, Heredia
    - hace 5 días
    About the Role Hands on Java application support engineer responsible for providing production and... Computer Science Bachelor's degree preferred.5. years of IT experience in a technical production support...

    Software Technical Support Representative

    Kareo, Inc
    |
    Heredia, Heredia
    - hace 5 días
    You will have the opportunity to advance your Support career in a fast changing and growing industry... years answering inbound phone calls and resolving technical software problems.Bonus points for having...

    Sr. Technical Operations Engineer

    Micro Focus
    |
    Heredia, Heredia
    - hace 5 días
    Sr. Technical Operations Engineer Job Description. At Micro Focus, everything we do is based on a simple... Advanced multi tasking and prioritization skills.Job Engineering Micro Focus is proud to be an Equal...

    Software Technical Support Representative - Costa Rica

    Kareo Inc
    |
    Heredia, Heredia
    - hace 4 días
    You will have the opportunity to advance your Support career in a fast changing and growing industry... years answering inbound phone calls and resolving technical software problems.Bonus points for having...