This position performs skilled consecutive, first-person interpretation. Work is performed under direct supervision, using well-defined policies and procedures.
Work is reviewed by a supervisor. Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to supervisor and generally all non-routine problems.
Please note, this position is based from our contact center in Lagunilla de Heredia, it is not a remote or work from home position.
As an Interpreter, your primary responsibilities will include :
Provides meaning for meaning interpreting.
Follows Voiance interpreter protocol in accordance with Voiance training and policies and procedures.
Follows all Voiance policies and procedures related to information confidentiality and interpreter ethics.
Attends all required training for interpreters, such as training by the Voiance Training and Development Department.
Continuously improves vocabulary and specialized knowledge of subject matter required for various clients such as medical, legal, social services, etc.
Maintains confidentiality in accordance with Voiance Interpreter policies.
Uses standard office equipment such as telephones, computers, copiers and fax machines.
Uses MS Office applications such as Outlook, Word and Explorer (or other internet browser).
All employees are required to perform the following essential functions : demonstrate predictable, reliable and timely attendance;
follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with Voiance policy;
learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including co-workers, supervisors and customers;
and work with supervision, receiving instructions / feedback, coaching / counseling and / or corrective action.
Performs all other duties as assigned.
As an Interpreter, you will have :
Fluency in English and the subject language.
Basic understanding of linguistics and different cultures.
Skilled in adjusting to rapidly changing circumstances.
Ability to react calmly and effectively in emergency situations.
Strong attention to detail and accuracy.
Ability to work independently and skilled at exercising initiative within the parameter of company policies and procedures.
Exceptional commitment to confidentiality in accordance with Voiance Interpreter policies.
Skilled at keeping supervisor informed of problems or issues.
S killed in the use of Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).
Ability to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system
Skilled at communicating, both orally and in writing in English and subject language.
Skilled in establishing and maintaining effective work relationships.
Ability to operate competently common office equipment including, but not limited to computer, fax, copier and telephone system.
As an Interpreter, you will also need to have :
High school diploma or educational equivalent