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Collectorwill be responsible for obtaining timely payments within prescribed paymentterms to maximize cash collection and reduce account receivables.
The position will have regular contact with client’s Sales / OperationsOrganization, Account Resolution Team and other internal client areas as wellas external communication with the designated client base.
Responsible for collecting cash from Medium tier customers as per the collections schedule within the DTP.
Ensure monthly / quarterly collections targets are met / exceeded.
Responsible for activities assigned by the Collections Team Lead
Responsible for calling, emailing, & making payment arrangements with customers
Demonstrates the ability to work as part of a team
Liaise with customers on a timely basis, execute collection activities, reconcile and track daily / monthly AR balance accounts with customer records
Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
Work closely with key teams such as Credit and Sales in mitigating collection risk
Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
Perform detailed account reconciliation to identify and drive resolution of disputed receivables
Highlight issues in accordance with agreed escalation procedure
Attend client meeting to discuss debtor performance and address issues as required
Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
Adherence to client’s policies and procedures
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QUALIFICATIONS& KEY SKILLS REQUIRED :
Bachelor's degree preferred
2 years of experience,Collections Calling experience required
Collections License consideredbeneficial
Good working knowledge of an ERPsystem; ORACLE experience would be an advantage
Fluent in English, Strongcommunication skills
Excellent working knowledge of MSOffice
Adaptable to learn new processes,concepts, and skills
Demonstrates the ability to work aspart of a team
Able to work under time pressure,able to prioritise workload and meet strict deadlines.
Strong analytical and problem-solvingskills
Positive attitude and flexible,especially in the period of month / quarter / year-end closing
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.