Collections Associate
San Jose, Costa Rica
hace 4 días

Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Visit us at

Collectorwill be responsible for obtaining timely payments within prescribed paymentterms to maximize cash collection and reduce account receivables.

The position will have regular contact with client’s Sales / OperationsOrganization, Account Resolution Team and other internal client areas as wellas external communication with the designated client base.


  • Responsible for collecting cash from Medium tier customers as per the collections schedule within the DTP.
  • Ensure monthly / quarterly collections targets are met / exceeded.
  • Responsible for activities assigned by the Collections Team Lead
  • Responsible for calling, emailing, & making payment arrangements with customers
  • Demonstrates the ability to work as part of a team
  • Liaise with customers on a timely basis, execute collection activities, reconcile and track daily / monthly AR balance accounts with customer records
  • Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments
  • Work closely with key teams such as Credit and Sales in mitigating collection risk
  • Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives
  • Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters
  • Escalate unresolved issues to management in a timely manner and follow through issues until final resolution
  • Perform detailed account reconciliation to identify and drive resolution of disputed receivables
  • Highlight issues in accordance with agreed escalation procedure
  • Attend client meeting to discuss debtor performance and address issues as required
  • Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus
  • Adherence to client’s policies and procedures



  • Bachelor's degree preferred
  • 2 years of experience,Collections Calling experience required
  • Collections License consideredbeneficial
  • Good working knowledge of an ERPsystem; ORACLE experience would be an advantage
  • Fluent in English, Strongcommunication skills
  • Excellent working knowledge of MSOffice
  • Adaptable to learn new processes,concepts, and skills
  • Demonstrates the ability to work aspart of a team
  • Able to work under time pressure,able to prioritise workload and meet strict deadlines.
  • Strong analytical and problem-solvingskills
  • Positive attitude and flexible,especially in the period of month / quarter / year-end closing
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

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