Technical Specialist, Network Operations
AT&T
Heredia, Provincia de Heredia, Costa Rica
hace 12 horas

You’re looking for an opportunity to do something incredible, right? As an industry leader we’re dedicated to connecting the world in groundbreaking and entertaining ways.

And that’s when our Technology team members can really shine, combining your passion for innovation and drive towards the future.

From mobile apps to products and services, here’s your chance to create and develop life-changing innovations.

The Technical Support (L2) is responsible for receiving, assigning and resolving network security / Firewall incidents. Ensuring SLA’s are meet and correct ticketing process is being followed.

L2 is responsible for contacting the customers / account directly to notify about any P2 and P1 tickets. Shift work, various hours / work days, overtime as needed.

Roles and Responsibilities : Provide advanced technical support to CIBC Bank, provide support of Firewalls and other security appliances.

Perform monitoring, break / fix and MACD support as per defined processes. Focus will be on Tier 2 recovery related to break / fix.

Key Competencies and Skills : Required Skills : 1) Degree / Diploma on Networking or equivalent certifications (CCNA, CCSP, CCNP, Wireless, Switching and Routing or Security)2) 90% or above proven English level3) Minimum of 1-

2 years’ experience within Network management.4) Minimum of 1-2 years’ hands-on technical knowledge with Networking DevicesDesired Skills : 1) Troubleshooting and problem-

solving skills.2) Strong verbal and written communications skills.3) Experience managing, supporting and deploying network infrastructures4) Knowledge or experience using monitoring tools like CA Spectrum and Cisco Prime.

5) Experience working with ticketing systems.Education and Qualifications : Bachelor’s degree CCNAAdditional Information : Speaks English

Roles and Responsibilities : Key Competencies and Skills : Education and Qualifications : Additional Information :

Associate Director Technology Development

Pros

Opportunity to work on cutting edge technologies. Support for women in technical leadership roles. Pride in diversity & inclusion with 12 Employee Resource Groups with 40k+ members.

Great benefits including 4+ weeks vacation, 6% salary match of 401k, paid maternity / paternity leave, financial support for adoption.

Flexibility to work from home or office in newly renovated collaboration zones. Lots of opportunity to move around the company & work on new products.

Cons

Process heavy with lots of administrative overhead.

Current Employee - Associate Director Technology Development

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