Job Summary :
The person filling this Security Technology Operations analyst role will be responsible for supporting the day to day operations of critical security infrastructure including Active Directory, DNS.
MFA, Certificate Management, SSO, and more. This team member will participate as part of a global collaborative team and will serve in an on-
call rotation and may require occasional evening hours. This role will drive efficiency and effectiveness into the daily management and strategic growth of our Cybersecurity team.
Demonstrated skills in organization, technologies, document management, and team communication are required.
Primary Responsibilities include but are not limited to the following :
Participate in a global collaborative team
Provide break / fix support for our security technologies. This requires a high-level understanding of how many technologies work together including : Active Directory, DNS, DHCP, Single Sign-on, RADIUS, etc.
Support Active Directory, SSO, and MFA infrastructure and configurations
Process DNS and DHCP Requests
Process Certificate Requests
Support Network Access Control team during prestaging and cutovers
Monitoring and responding to automated alerts and metrics
Manage reporting of service level metrics
Serve in an on-call rotation, including evening and weekend hours
Basic Qualifications :
Bachelor's Degree or higher from an accredited institution
2 years of experience with infrastructure or system administration for a large-scale corporate environment
2 years of experience in user troubleshooting and support for a large-scale corporate environment
Intermediate administration knowledge of Active Directory, Windows and Linux server management, group policy, and DNS
Knowledge of Incident, Problem, Change and Release management
Preferred Qualifications :
Previous IT Help-desk or IT incident monitoring experience
Previously served as part of an operations team with an on-call rotation
Experience scripting system administration tasks in Powershell or Python
Network access control
SIEM or Log Management
Strong analytical skills