Marketo Digital Team Marketing Ops Manager
Heredia, CR
hace 12 horas
source : DirectEmployers Association

The Campaign Operations Manager is a critical role that brings together campaign execution and Martech. The job responsibilities include helping in launching campaigns as well as troubleshooting, documenting, and optimizing key processes while leading a team.

This role partners with internal stakeholders from Demand Planning / Execution, IT, Management and other cross-functional teams to optimize or implement / operationalize new processes.

The Campaign Operations Manager has a strong technical expertise with an understanding of working with high volume of projects, requirements, segmentation & multiple integrations.

This role requires an individual who is nimble, solutions-oriented, operations expert, and thrive in a fast-paced environment while leading and fostering a team.

Main functions i nclude , but not limited to + Leads the Campaign Operations Team by recruiting, selecting, guiding, and training direct reports while keeping a safe, inclusive, and secure work environment, developing, and advocating for personal growth opportunities.

  • Clearly communicates job expectations, strategic planning, vision, and goals; coaching and disciplining direct reports.
  • Coordinates and enforce policies, values & processes.+ Maintains and ensures quality campaigns and SLA by establishing and enforcing guidelines & delivering training as needed.

  • Manages day-to-day escalations and troubleshooting of campaigns when needed.+ Engages and participates with the local CR Site Initiatives.
  • Collaborates with multiple internal clients including Marketing, EDA, IT, BUs & leadership to implement various marketing campaigns, including top of the funnel, multi-touch engagement, third party integrations, amongst others.
  • Supports high visibility campaigns and / or events including audience "traffic control" prioritizations for all GEOS.+ Analyzes the results of marketing campaigns and recommend improvements and best practices.
  • Identifies and documents of all internal processes, workflows, SLA, QA checklists and / or integrations and delivers training to internal stakeholders or campaign operations as required.
  • Creates and maintains source programs and templates in all Martech stack, including Engagement programs, events, gated assets, landing pages, forms, etc.
  • Defines and continuously optimize end-to-end campaign processes from the intake, planning in and launching in MAP.+ Helps with campaign strategy, build and program launch as needed in MAP.
  • Project manages marketing ops initiatives, including identifying business requirements and needs with stakeholders globally.
  • Ensures campaigns and processes compliance in accordance with GDPR and Global Data Privacy practices. Qualifications + 8 - 10 years of experience in a Marketing Operations, Demand Generations, and / or Marketing Systems / Technology.
  • 5+ years of hands on experience with Marketo. Expert knowledge of Marketo is required.+ 4+ years of people management experience, with passion for managing and developing talent+ Admin / Expert knowledge of Project Management / Collaboration tools such as Workfront.
  • Natural-born leader & communicator. Effective communication across a diverse team is a must.+ Understands specific goals and the bigger picture and strategy.
  • Thrives in a fast-paced and demanding environment. Comfortable learning and using new software tools.+ Solutions-oriented mindset.
  • Expert prioritizer, organized, and able to manage stakeholders.+ Experience working in a very cross-functional environment.
  • Critical thinker and analytical point of view.+ Previous experiences that prove sense of ownership, a getting-things-done approach, and the ability to go from high-level business strategy to tactical execution.
  • Strong oral and written communication skills. Nice to Have : + Marketo Certified Expert.This job requisition is not eligible for employment-based immigration sponsored by VMware.
  • VMWareMarketing Category : Marketing Subcategory : Marketing Management Experience : Manager and Professional Full Time / Part Time : Full Time Posted Date : 2021-08-03Sales : VMware's Sales team focuses on two primary goals : helping customers solve their biggest business problems and hitting our bookings targets to keep our company growing and strong.

    We begin by forging deep relationships with our customers, so we can truly understand their business challenges and opportunities.

    We help drive their digital transformation by bringing VMware solutions that provide the speed, agility, and efficiency needed to compete and grow in the Internet economy.

    We also try to make the world a better place by hosting and participating in community activities. Are you inspired by the chance to solve your customers' biggest challenges?

    You can make that kind of difference with VMware's portfolio of industry-leading solutions. Join our team, and you can grow your career and share in the success of an industry pioneer that's turning companies into truly digital enterprises.

    VMware Company Overview : At VMware, we believe that software has the power to unlock new opportunities for people and our planet.

    We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe.

    At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Equal Employment Opportunity Statement : VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

    All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

    VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

    Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

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