What You'll Do
Do you thrive in an environment that fosters teamwork and collaboration skills? We are seeking a Customer Support Engineer in Wireless LAN technology to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies.
In this role, you'll gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.
Are you someone who demonstrates an aptitude and appetite for learning new technologies, as evidenced by your ability to expand upon core knowledge.
This is a great opportunity for someone with an empathetic view towards customers issues to hone their skills and advance their career by working with an industry leader in networking technology.
Who You'll Work With
Technical Services is a team of world-class technical specialists whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer service experience.
Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.
Who You Are
You have working knowledge of the Networking industry, products and protocols. Your strong analytical and solving problems skills are second to none.
You have an ability to handle critical customer issues and are able to deliver known solutions with a high level of customer satisfaction.
You can identify root cause and resolution for previously unknown problems which makes you a trusted resource.
Required Product Knowledge and Technical Skills :
11 standards (a,b,g), 802.1x Wi-Fi, 802.1Q Trunking, and Ether channel
Desired Skills :
At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.