The Command Center Engineer is a member of the highly visible Cloud Services Operations team and is a core member of the VMware Cloud Productivity and Engineering organization (CPE).
As a member of the Command Center, you will be functioning in a world-class team respected for its innovation, execution and collaboration operating a world-
wide organization. The team ensures continuity of VMware SaaS Services that impacts any significant disruption of normal operations of our enterprise service offerings and operates 24 / 7 / 365 days a year.
The Command Center is expected to provide a reliable service with an enterprise level SLA and must strive for 100% customer support satisfaction.
The primary objective of this team is to oversee and ensure critical applications and services provided are available and working as expected for customers and subscribers.
The secondary objective is to develop and improve existing service monitoring tools through additional integrations, automation and collaboration.
The ideal candidate serves as the focal point for the success of our enterprise class SaaS service offerings across all of VMware providing technical skill and knowledge to the command center.
Along with working on complex issues where analysis of situations or data requires an in-depth evaluation of various factors this role will be required to help level up the technical skills of the team, develop tools and automation for VMware services, and assist services in automated problem resolution.
The ideal candidate will have strong technical background with Linux, AWS, Azure, GCP, Windows, and VSphere as well as development skills in modern scripting language like python, ruby, or go.
Success in this role requires very strong technical and communication skills, a broad background and understanding of every layer of the software development, SaaS ecosystems, and the ability to identify the issue and escalate to the correct Dev Ops team.
The ability to work independently and as part of a specialized team in diverse environment is a requirement.
Qualifications Preferred Qualifications