Maintenance Renewal Sales Representative
Micro Focus
San Jose, Costa Rica
hace 1 día

Job Description : About Us :

About Us :

Micro Focus is one of the world’s largest enterprise software providers, delivering the mission-critical software that keeps the digital world running.

We combine pragmatism, discipline, and customer-centric innovation to deliver trusted, proven solutions that customers need in order to succeed in today’s rapidly evolving marketplace.

That’s high tech without the drama

About the role :

The Inside Sales Representative will be part of a dynamic team that drives renewal revenue. You will be building relationships with customers to renew their maintenance contracts.

You will also coordinate activities with the field representatives who are focused on selling new business within your customer base.

You will ultimately be measured on your own targeted renewal sales.

Responsibilities :

  • Meet and / or exceed your assigned quota.
  • Negotiate, protect and grow the maintenance revenue stream within your assigned customer base.
  • Drive on time and accurate renewals by following internal processes and procedures.
  • Uncover and motivate lapsed customers to come back onto maintenance.
  • Analyze data to understand your customer and their buying relationship with Micro Focus
  • Increase customer satisfaction by serving as a customer advocate to interact with various internal departments on behalf of your customer.
  • Take complete ownership of your renewals and be responsible for completing the sales process within these deals.
  • Develop and nurture strong customer relationships.
  • Build relationships with the field sales reps and leverage those relationships to produce positive outcomes for the company and your customers.
  • Use and maintain the Customer Relationship Management (CRM) and other systems, data and processes.
  • Participate in outbound campaigns and installed base initiatives
  • Partner effectively with others to ensure coordinated, efficient account management
  • Review account activities in pursuit of up / cross - selling opportunities
  • Skills Required :

  • BA from a 4 year college or university or 3+ years business experience
  • Typically 3-5 years of selling experience at end user account or partner level.
  • Experience developing positive relationships and solving customer problems
  • Previous sales / customer support experience, especially in a technology environment
  • Demonstrate potential and desire for sales success and ongoing desire to improve
  • Understanding of sales pipeline management basics
  • Desire to meet and exceed sales goals
  • Ability to work well in a team environment
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • High level of motivation, drive and determination
  • Professional demeanor
  • LI-GM1

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