Contact Center Software Engineer
Equifax
Heredia, Heredia, Costa Rica
hace 2 días

Who is Equifax?

Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward.

We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.

As an innovative global company that enables access to credit, we’re part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth.

We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses.

And we provide young adults entering college or university with financial education tools.

Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

We offer excellent compensation packages with high-reaching market salaries, along with the works : comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, organizational growth potential and much more

Grow at your own pace through online courses at Learning Equifax

Job Description :

Equifax is seeking creative, high-energy, diverse and driven software engineers with hands-on development skills to work on a variety of meaningful projects.

Our software engineering positions provide you the opportunity to join a team of talented engineers working with leading-edge technology.

You are ideal for this position if you are a forward-thinking, committed, and enthusiastic software engineer who is passionate about technology.

As part of the Digital Service Contact Center team, our developers experiment with new technologies and innovative ways to solve problems.

In order to be successful, you will need to have strong collaboration and communication skills and must be comfortable operating in an agile, dynamic environment.

This candidate should be a strong team player that values continuous improvement, accountability, transparency, a willingness to pivot, and failing fast.

What You’ll Do

Develop and implement software applications to support multiple contact centers across various lines of business.

Develop conversational interfaces for contact center channels (Ex : voice, chat).

Participate in the gathering and reviewing of business requirements and translating these into functional / technical designs.

Develops detailed technical analysis and design specifications based on functional requirements.

Design, develop, test, deploy, maintain and improve software

Use object-oriented techniques and software engineering best practices including design review, code review, unit-testing, and re-factoring.

Research technical solutions to business problems.

Follow agile best practices and maintain / improve the work of the agile team.

Constantly learn about the latest technologies and seek their best use in the products, if possible.

Qualifications :

Bachelor's degree in Computer Science, related Software Engineering field or equivalent practical experience.

2+ years of software development experience with JavaScript framework and / or other scripting languages (e.g. PHP, Python)

Experience in debugging, diagnosing, and trouble-shooting complex, production software

Experience with modern software development life cycles including CI / CD

Excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders

Passion for actively learning and researching new methods of work and new technology

Extra Points for any of the Following :

The list below is extensive, which is indicative of the number of technologies we currently use across our projects and also highlights the size of the diverse opportunities we can offer you.

While we wouldn't expect anyone to know of all of these, if your experience includes some of the below, we would love to talk to you :

Experience working with Cloud environments (GCP / AWS)

Experience in development of call center applications specifically CTI, IVR and integration

Experience building conversational applications with Dialogflow, IBM Watson Assistant, or Amazon Connect

Experience with RPA / UiPath

Have Call Center experience and understand overall Call Center concepts

Experience with process automation

Experience with troubleshooting the issues by analyzing logs

Agile environments (e.g. Scrum, XP)

Source code control management systems (e.g. SVN / Git) and build tools like Maven

Oracle, MySQL, NoSQL databases (e.g. Cassandra, Hadoop, MongoDB, Neo4J, Google Firestore)

Linux command line and shell scripting languages

Cloud computing, AWS and Google Cloud experience

Atlassian tooling (e.g. JIRA, Confluence, and Bitbucket)

Experience working with open source frameworks; preferably Spring

Automated Testing : JUnit, Selenium, LoadRunner, SoapUI,Postman

Strong knowledge of appropriate programming and scripting languages Be proficient in .Java, J2EE, Spring Framework

Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Curiosity
  • Collaboration
  • Think and act differently
  • Ownership
  • Decide-Execute-Ship
  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    If this sounds like somewhere you want to work, don’t delay, apply today - we’re looking for you!

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