Author Central allows verified authors to create an account where they can claim their titles and add rich content that will appear on a customer-facing Author page.
Author pages link to their books' Detail pages, and vice versa. The Author Central Analyst will be the front-line interface between Amazon and authors.
Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment.
Process and Respond to email and / or phone contacts received from Author Central website users.
Demonstrate clear written and verbal communication
Maintain a positive and professional demeanor with customers at all times
Follow company policies and processes in order to process customer requests appropriately
Escalate customer issues appropriately and correctly
Proactively communicate system and process issues and customer feedback trends to management
Route issues and bugs that need engineering expertise to the development teams
Demonstrate an appropriate sense of urgency for email response times and phone service levels
Use customer service tools in order to provide an accurate response and an exceptional customer experience
Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide on course of action on when and to whom to escalate
Detail oriented and process focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner