IT Support Associate I
Amazon
Lagunilla , CR
hace 1 día

DESCRIPTION

Are you passionate about AWS and IT? What are you waiting for to apply for IT Support for virtual employee’s (VOTS) team then?

VOTS team is in charge of assisting employees and new hires during onboarding process and of reducing the overall IT traffic that flows to the Helpdesk team.

Among the type of contacts that a VOTS member can handle are first connection support, self-service walk through, New Hire questions, Software / computer education and escalation to Helpdesk.

VOTS Tier I members escalate calls to Tier II support. The role includes paid training, leadership opportunities, and dedicated resources to support your ongoing growth and development.

Virtual Operations Tech Support I is open 24 / 7. Being able to work an assigned schedule that falls within our operating hours is required and expected.

Available shifts may include days, afternoons and evenings. Typically, they include one or both weekend days and schedules are subject to change.

Based upon business need, there may be mandatory overtime.

Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

BASIC QUALIFICATIONS

  • Must read, write, and speak fluently in English and Spanish
  • Strong verbal and written communication skills
  • At least 6 months of exposure to the Customer Service Operating System (CSOS) device and Operating System
  • 6 months experience in technical troubleshooting
  • The ability to decipher technical terminology and explain the situation or issue in laymen’s terms for the customer. The ability to quickly adapt to differing operating systems while troubleshooting with the customer.
  • Able to apply critical thinking to determine next steps needed to resolve contacts.
  • Ability to empathize with and prioritize internal customer needs.
  • PREFERRED QUALIFICATIONS

  • Strong soft skills to deal with escalated CSA issues
  • The ability to decipher technical terminology and explain in laymen’s terms to your customer
  • Be able to effectively create trouble tickets that are clear and concise to the issue and resolution
  • Be able to think in logical steps to resolve the issue at hand
  • Able to adapt to fast paced environment
  • Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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