Billing Specialist II
Experian
Heredia, Heredia, Costa Rica
hace 11 horas

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 World’s Most Innovative Companies by Forbes Magazine.

What you’ll be doing

  • You will be responsible for the management of customer data across multiple systems to support billing and invoicing. You will assist with the ongoing efforts to improve the efficiency and accuracy of the account maintenance process.
  • Other responsibilities include assisting with billing and adjustment processes of products for multiple business units.

  • Ensure the timely completion of new client setup and maintenance of existing accounts for invoicing purposes for multiple businesses.
  • Collaborate with sales, sales support and others to obtain information necessary for account set up.
  • Support customer data maintenance requests through SharePoint site.
  • Perform and process new client setup and maintenance requests in accordance with company policies and procedures
  • Accurately document all information pertaining to customer accounts.
  • Perform investigative activities to evaluate and determine the credit worthiness of customers through database searches and system records.
  • Assist with the timely and accurate billing and adjustment process of products for multiple businesses.
  • Perform and process billing adjustment and manual billing requests in accordance with company policies and procedures
  • Work with sales, sales support or other department on various tasks
  • Receive research and respond to incoming questions; provide information, explain policies and procedures, and / or facilitate a resolution.
  • Prepare and / or process documents; review for accuracy and completeness; update information and / or evaluate against policy;
  • compare elements for consistency or logical relationship, etc.

    What your background looks like

  • High School Diploma and / or Associate, Bachelor degree in Business Administration, Finance, Accounting or related field
  • 2-4 years experience in billing and accounts receivable procedures and processes
  • Advanced English level (C1 Level)
  • Strong technical skills and ability to learn systems quickly
  • Ability to interpret written customer contracts
  • Communicate clearly and ability to work well with others in a team environment
  • Strong analytical skills and ability to process information logically
  • Detail oriented and organized
  • Self-motivated with a drive for excellence
  • Strong customer service skills.
  • Proven previous job stability, including maintaining long-term work relationships with former employers
  • Must be able to clear the company’s pre-employment screening
  • Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.

    We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

    For us, this is and it ensures that we live what we believe.

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