Doc Pro Support Specialist
San Jose de Costa Rica, San Jose, Costa Rica
hace 6 días


  • Provide Document Management System (DMS) application support in a global environment
  • Develop and maintain expertise on the DMS application
  • Understand the various DMS user roles and responsibilities
  • Develop and maintain expertise on the associated DMS work processes
  • Assist in the maintenance of system and user documentation
  • At times may provide face-to-face or virtual user training
  • Creation of new DMS projects
  • Creation of new user accounts and assignments of access rights
  • Interfacing with subject matter experts is necessary using effective email & conference call communication
  • Interfacing with in-house developers about resolution of issues reported by users
  • Requirements

  • Minimum Educational Qualifications : High School or University Degree any technical Certification or Engineering Degree will be a plus.
  • Excellent computer skills, troubleshooting specially Web Base Applications and Microsoft Apps. (Access and SharePoint will be a plusAdobe experience)
  • Must have excellent oral and written English skills
  • Must have excellent people skills due to interfacing with all levels of associates
  • Experience with document management systems a strong advantage
  • Excellent English communication skills
  • Strong commitment to user satisfaction
  • Quick learner and should be able to work on his own
  • The person must be a good team player as interfacing with cross functional teams locally & globally is needed.
  • Good writing and presentation skills
  • Knowledgeable in the areas of SharePoint, SQL, Microsoft Excel
  • Experience working in an application support role an advantage
  • Flexibility to travel : 10 20%
  • About Emerson

    At Emerson, we are innovators and problem-solvers, focused on a common purpose : leaving our world in a better place than we found it.

    Each and every day, our foundational values integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation inform every decision we make and empower our employees to keep reaching higher.

    As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.

    Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs.

    Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

    Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.

    Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson.

    Join our team and start your journey today.

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