ServiceNow Testing & QA Engineer
Escazu, Costa Rica
hace 3 días

As the ServiceNow Testing and QA Engineer you will support Pfizer’s Global Business Services organization in managing technical solutions for People Experience, Sourcing and Financial operations.

In partnership with the ServiceNow Product owner and ServiceNow Architect, you will assist in designing, implementing, and utilizing a combination of automated, ad-hoc, and manual testing methods (including ServiceNow’s Automated Test Framework) to implement manual and automated testing solutions for continuous enhancement and integration of the ServiceNow platform.

Our Culture

We recognize that people are the cornerstone of Pfizer’s success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our Growth Universe’ program that encourages Colleagues to think about their careers as a collection of key experiences.

Our colleagues enjoy Pfizer’s Log in for Your Day’ program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions.

Science Will Win and Digital will help Pfizer do it faster.

We run our business as team; your input and expertise are essential to our success! We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.


  • Work with ServiceNow product squads to develop manual and automated testing solutions for continuous enhancement and integrations of the ServiceNow platform.
  • Manage ServiceNow Automated Test Framework and other test tools to verify / validate continuous release of ServiceNow major, minor enhancement and maintenance releases.
  • Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.
  • Develop, document, implement, and maintain best practices for ServiceNow testing and automation.
  • Communicate test goals, priorities, plans, schedule, status, and results across organization.
  • Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, and recommended remediation and corrective actions.
  • Train and mentor users, testers, developers, and business analysts on test plans.
  • Contribute to ServiceNow platform test framework design and testing process, continual improvements and criteria spanning access, feature, function, usability, performance, load, integration, interoperability and regression test criteria.
  • Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.
  • Maintain knowledge of test engineering thru continue education, conferences, and training.

  • College degree or equivalent combination of education and experience
  • 4+ years of total experience
  • 2+ years ServiceNow combined testing or development experience
  • Demonstrate experience with defect management and tracking tools.
  • Demonstrate ability to identify errors, and failures through error log and message file analysis.
  • Demonstrate project management, communication, and documentation skills to organize successful completion of user acceptance testing.
  • Demonstrate ability to work and communicate collaboratively with Developers to share complex testing error results, recommendations for fixes, and verify / validate acceptance criteria.

  • ServiceNow Certified System Administrator or ServiceNow Certified Application Developer
  • Experience testing cloud applications and integrations with ServiceNow ATF platform.
  • Experience working in an Agile project environment (SAFe of Scrum preferred) with an emphasis on frequently delivering functional software releases at a sustainable pace
  • Ability to work as an individual and in a team environment
  • Strong analytical and problem-solving skills.
  • Strong organization and time management skills.
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