Director of the Undergraduate Advising & Success Center
San Jose State University
San José
hace 4 horas

Director of the Undergraduate Advising & Success Center

Job no : 512011

Work type : Management (MPP)

Location : San José

Categories : MPP, Administrative, At-Will, Full Time

Job Summary

Reporting to the Assistant Vice Provost of Undergraduate Advising & Success (AVP UAS), the Director of the Undergraduate Advising and Success Center (UASC) is responsible for leading and developing a team of staff to ensure that the UASC provides holistic advising and appropriate referrals to campus support services to support the university’s retention and equity goals.

The Director is responsible for implementing initiatives of the AVP, in conjunction with the colleges, as needed. The Director is responsible for managing and directing the operations of the UASC center, including assigning duties to advisors and managing challenging or complex student issues.

The director works with the Directors Council and AVP to develop and implement programs that support high priority populations including historically excluded students, and students who are in academic jeopardy.

A significant responsibility of the director is to implement the use of campus technology solutions, to provide analytics related to staff and Center effectiveness.

In collaboration with the AVP UAS, the Director develops and delivers training for the advising community. The Director is the link between the UASC and other campus resources and maintains strong working relationships with a wide range of stakeholders including students, staff, faculty, and community partners.

Key Responsibilities

  • Responsible for the day-to-day operations of the UASC
  • Responsible for effective implementation of technology related to advising
  • Manage staff requests for professional development funds and opportunities in conjunction with the AVP
  • Work with AVP and Center Directors to update onboarding programs for new advisors
  • Work with AVP and New Student and Family Programs to deliver advising during Orientations
  • Advance key initiatives related to advising, retention, and student success to ameliorate equity gaps
  • Work with AVP to set UASC annual goals
  • Work with AVP to develop and implement the UASC assessment plan
  • Knowledge, Skills & Abilities

  • Ability to inspire, motivate and lead a highly professional team of advisors to achieve high level of performance on student success metrics
  • Ability to provide oversight, lead, and train others
  • Knowledge of methods for academic advising assessment and evaluation
  • Ability to design and implement training for the advising community
  • Strong oral and written communication skills
  • Strong analytical skills including desire to make continuous improvement to processes, and ability to learn, evaluate and adopt new technologies quickly
  • Required Qualifications

  • Master’s degree
  • Five years progressively responsible experience
  • Experience in hiring and supervision
  • Experience developing student programs
  • Experience developing and delivering training or professional development programs
  • Demonstrated experience working with a diverse populations of students
  • Preferred Qualifications

  • Earned doctorate in social sciences, counseling or education
  • Experience managing diverse teams and stakeholders
  • Experience managing a budget
  • Experience or knowledge of regional, public broad access institutions
  • Experience using Peoplesoft, EAB, or demonstrated ability to learn educational software
  • Compensation

    Classification : Administrator II

    Hiring Range : Commensurate with experience

    San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

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