Technical Support Engineer
VMware, Inc
Heredia
hace 8 días

Responsibilities - Respond to customer inquiries, primarily by telephone and e-mail- Work flexible schedules, which may include evenings, weekends or holidays-

Resolve customer technical issues through diligent research, reproduction, and troubleshooting- Work directly with other technical support staff, quality assurance, engineering, sales, marketing, operations, and administration to resolve problems-

Document all technical inquiries, develop and review content for knowledgebaseRequirements- Experience with troubleshooting network connectivity

Responsibilities Requirements

  • Experience with firewalls and security related issues
  • Experience with Storage Arrays or Appliances- Experience with database related technology and administration (SQL Server, Oracle, DB2, etc.)
  • Experience in Microsoft Active Directory- Experience in providing Windows and some Linux / UNIX technical support to customers
  • Experience in Performance troubleshooting
  • Experience with Kerberos and Single Sign-On- Experience with Servers (Dell, HP, IBM, etc.)- Experience with VMware Workstation and / or GSX Server-
  • Minimum of 2-3 years experience in software support- B.S. in Computer Science, Electrical Engineering, Math, or equivalent work experience

  • Strong in spoken and written English and Portuguese- Strong technical writing skills.
  • Ability to research problems and document their solutions.
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