Associate Manager, Credit and Collections (Hybrid)
Stryker Corporation
San Antonio de Belen, Heredia, CR
hace 6 días

Why finance at Stryker?

Are you looking for a profitable and growing company with a great culture and reputation? Stryker is the only company with 40 consecutive years of sales growth and was recently named one of the Best Workplace in the WORLD by Fortune! Here, you will have many opportunities to learn and grow as we offer development opportunities unique for each employees needs including training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

Who we Want :

Leader. Provide overall management and leadership to team of HR professionals.

Problem Solver. Analyzes root causes of work environment issues; manages interventions and solutions in collaboration and cooperation with key stakeholders.

Demonstrated conflict resolution skills.

Consultant. Strong facilitation, consulting, relationship-building, influence, negotiation skills, and project management skills.

Analytically driven and oriented. Demonstrated business and analytical ability with a proven ability to build relationships and influence different groups.

What you will do :

The Associate Manager Credit & Collections will report directly to the Invoice to Cash Lead, and is responsible for monitoring and driving the collection team as well as handling collections issues, reviews, collector training, interviewing, hiring, staffing, monitoring of supervisors and implementing company policies and procedures.

This person is responsible for optimizing Stryker’s cash collections in the Americas, for achieving quarterly DSO targets and optimizing the A / R Aging profile.

They will also resolve problems and makes recommendations for improving account handling process. This role will work to optimize the processes involved with collections.

This person will act as a central point for de-escalation of issues within the invoice to cash work stream. They will also help to set a strong tone within the organization.

This is a management position that contributes and achieves results through others. The role is responsible for managing subordinates in professional jobs or managing through subordinate managers / supervisors or is a leader of process that achieves results through others, whom are not direct reports.

The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own discipline in resolving issues as they arrive.

The job has full management of a team, including management of people, defining roles and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions or changes.

Essential duties & responsibilities :

Implement the organization's credit policies so that an acceptable level of risk is maintained, repayments are made on time, losses are kept to a minimum, and arrears are economically collected.

Reject or authorize applications in accordance with company standards and establish appropriate repayment terms to minimize the organization's credit risk.

Monitor the status of credit and collection activities to identify problem areas and adapt procedures to improve the overall performance of the team.

Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization's overall customer relations strategy.

Education & special trainings :

Bachelor’s Degree in Accounting, Business or related field

MS Office Suite

Fluent spoken and written English. Any other language is a plus

Working knowledge of credit reporting agencies (Experian, D+B) is a plus

Oracle and SAP systems knowledge is a big plus

Qualifications & experience :

5+ years of relevant working experience in a finance function in matrixed international company (preferably American or Multinational Company) with complex reporting practices and with exposure to various reporting systems.

Have solid knowledge of collections related laws. Have experience with customer negotiations.

Physical & mental requirements :

Ability to work well with cross-functional teams and multi-task

Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively

Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment

Computer or technical knowledge

Effective problem-solving skills

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

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