Experian Consumer Services Careers That Define What’s the Next Big (Data) Thing for Consumers? What could be more exciting personally and professionally than being part of a disruptive business?
Consider taking your career to the next level by joining the Leader that continues to disrupt the competition. As the disruptor and market leader we pride ourselves on building new markets, leading the pack through continuous evolution and innovation.
It’s a position Experian Consumer Services has enjoyed for more than a decade and we’re always looking for the talent that can help expand that lead.
These days, the next big thing is often the next Big Data thing. Experian Consumer Services offers an opportunity to lead the charge in turning consumer data into something people use and value every single day.
We live in a world where information is a means to improving lives and we challenge our team to do just that : improve lives with our products.
It’s a holistic, 360 approach that requires aggressive, fast, scalable development that encompasses the cloud, mobile, security, e-
commerce, automation, and lots and lots of data. We operate in a culture that focuses on the future, learns from the past and collaborates to deliver high-
value solutions that meet consumer needs right now. When you’re the leader, it’s always urgent, important and market-changing.
We think that defines the true disruptive business. Join us and create some chaos for the competition. The Senior Telephony Technical Engineer will provide day-
to-day development guidance and leadership of our Cisco Packaged Call Center Enterprise technical team, onshore and offshore.
You will collaborate with internal and contract teams to implement best in class call center solutions for a global multi-
site, multi-business line, high volume servicing contact center. You’ll oversee Application Configuration, Java Development, VXML Coding, Integration, ICM Scripting, Call Delivery Design, Voice Carrier Circuit Design, and have a hand in platform architecture.
The ideal candidate will be a true Solution Consultant , challenging the status quo, providing new and innovative ways to solve complex business problems.
Education and Experience :
0 or higher- Experience developing widgets and CTI integrations using Cisco Finesse Desktop Required- Prefer history of working in an e-
commerce and fast paced environment- Experience with Agile methodologies - Bachelor’s degree in relevant field or related experience Qualifications Required : -
Cisco Voice Certification or Cisco Collaboration Certification Required- Must have historical and proven knowledge of the Cisco Voice Portal solution including Java development, VXML, and Web Service Development.
Familiarity with Cisco Precision Routing preferred- Familiarity with Bucher and Suter CTI adaptor for Salesforce.com preferred-
Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Salesforce.
com.- Experience leading and mentoring more junior technical resources.- Able and willing to work independently and in a fast-
verbal and written to both technical and non-technical audiences.- Take initiative to recommend process improvements and demonstrate creative thinking.