Change Manager and Continous Improvement
Amazon
Calle Blancos , CR
hace 6 días

DESCRIPTION

Amazon’s Payroll Transformations Team is looking for a highly motivated and flexible Change Manager to join its team and partner with wider Payroll Transformation team, payroll technology, payroll operations and other internal teams on supporting with change management activities on Payroll transformation programs.

This change manager is responsible for developing and supporting strategic global initiatives, creating implementation plans, and looking for continuous improvements in this area.

A successful candidate must demonstrate strong leadership skills, exceptional ability to influence, organizational expertise, strong verbal and written communication skills.

You must be able to :

Work cross-functionally and across geographies with stakeholders at all levels to support large-scale programs and initiatives.

Responsible for all aspects of a complex change and transformation program, leading cross functional project teams and partnering with stakeholders and subject matter experts.

Responsible for the building-up and maintenance of program governance structures, driving effective decisions and report-outs to wider stakeholder groups

Responsible for mechanizing and continually evaluating program initiatives for quality, business impact, and scalability.

Conduct post-implementation evaluations to understand successes and improvement opportunities for the designed solution

Below are the responsibilities of a Change Manager :

  • Change Management Framework (CM Framework)
  • o Develop and implement the CM Framework, including methodologies, tools, and templates, to deliver and measure a change.

    o Lead the maintenance, reviews, and updates to the framework and toolkit based on lessons learned and evolving project needs.

  • Continuous Improvement
  • o Work with various teams within Payroll Transformation to ensure that metrics and processes are available to effectively assess the impact of a change.

    o Work with various teams within Payroll Transformation to measure the impact of a change and facilitate support to address roadblocks, if any.

    o Integrate the various change initiatives to create an overarching change agenda by streamlining and synergizing efforts across initiatives.

  • Program Change Management
  • o Develop and manage a detailed change management plan in collaboration with the PM and key stakeholders.

    o Develop and implement a communication plan to ensure that timely and appropriate level of information is provided to the stakeholders.

    o Facilitate change impact analysis to identify what is changing for each of the stakeholder group and assist in resource planning, training, and processes redesign.

    o Perform readiness assessment to measure awareness, desire, knowledge, ability and reinforcement of key stakeholders.

  • Internal Change Management and Organizational Design
  • o Support activities such as team wide communications, annual performance review preparations, organizational model changes, team All-Hands, and other team events.

    BASIC QUALIFICATIONS

  • Project Management experience managing large transition / transformation projects
  • International business experience is a plus
  • Payroll knowledge is preferred, but not required to be successful in the role
  • Proven understanding and experience working and communicating with cross functional teams and across all business levels from Analyst to Director
  • Strong analytical experience and an ability to understand many different global payroll processes
  • Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput through the operation (Finance Payroll background preferred, but not required).
  • Excellent communication skills experience working with customers internally and externally
  • Demonstrated Change Management experience including the ability to work with improvement team sponsors to address barriers to a team’s success.
  • A strong work ethic with high customer service acumen.
  • A self-motivated and flexible working approach
  • Written and verbal communication skills in English
  • Proficiency in lean six sigma tools, statistics, SPC, hypothesis testing, regression, root cause analysis, etc.
  • PREFERRED QUALIFICATIONS

  • Project Management experience managing large transition / transformation projects
  • International business experience is a plus
  • Payroll knowledge is preferred, but not required to be successful in the role
  • Proven understanding and experience working and communicating with cross functional teams and across all business levels from Analyst to Director
  • Strong analytical experience and an ability to understand many different global payroll processes
  • Strong process, manufacturing, or engineering background with an ability to understand work flow and throughput through the operation (Finance Payroll background preferred, but not required).
  • Excellent communication skills experience working with customers internally and externally
  • Demonstrated Change Management experience including the ability to work with improvement team sponsors to address barriers to a team’s success.
  • A strong work ethic with high customer service acumen.
  • A self-motivated and flexible working approach
  • Written and verbal communication skills in English
  • Proficiency in lean six sigma tools, statistics, SPC, hypothesis testing, regression, root cause analysis, etc.
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