Provides Customer Service through email and phone. Assisting the customer in all their concerns except for technical aspect.
Does changes on the orders, cancellation request, entering of orders, assisting return of products and provides price and delivery.
Performs other duties and responsibilities as assigned.
Responsible in providing customer service regarding pricing, availability and delivery, order placement and inquiries, order maintenance (add, cancel, approve, routing options, approve air order), and general product inquiry to ASCO Numatics and / or Aventics.
Ensures information given to customers is timely and accurate. The representative is also expected to assist customers on basic shipping issues like shortage, overage, etc.
which may require them to do research and analysis.
Answers emails / calls from channel distribution exhibiting customer service excellence
Provides inside sales support for pricing and availability and attends to order management queries.
Assists customer on basic technical queries (as available in the system)
Attends to customers concerns on shipping which include but not limited to research and analysis, help customers submit RMA requests, and update corresponding team.
Assists customers on general product inquiry and ensures that the information is accurate.
Performs other duties and responsibilities as assigned by management.
Customer Service Experience : 1-3 years
English Level : B1
Performance : Successful or above
Knowledge of Microsoft applications like Word, Excel, Power Point, Outlook
Demonstrated systems and process knowledge
Very good customer support skills
Multi-tasking skill in a fast-paced environment
High sense of urgency and comprehension skills
Strong in written and verbal communication
Ability to work well under pressure
Accurate in delivering outputs