Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives.
Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations.
May seek advice in order to make decisions on complex business issues.
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
Review and may resolve complex business issues.
Excellent communication skills.
Represent and participate on an HP team in a face to face customer location visit, industry conference / trade show, vendor meeting, etc.
Partners frequently with the Sales Pursuit team.
Education and Experience Required :
Engineer degree completed
3-5 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.
Knowledge and Skills :
Problem solving oriented
Microsoft suite intermediate knowledge
SQL data base Management advanced knowledge
Cybersecurity knowledge is a plus
Networking (CCNA or at least 4 modules completed)
Project management skills intermediate knowledge
Power BI knowledge advanced knowledge
Intermediate printer technical knowledge
Fluent English (written & speaking) 90%
Jira knowledge is a plus
Server management hardware & software
windows, LINUX troubleshooting advanced skills
Intermediate Virtualization knowledge
Management Print Services(dMPS & pMPS) business acumen knowledge is a plus
Time management efficiency
Ability to prioritize and escalate in a timely manner
Coaching and mentoring skills