Sr. Product Delivery Manager, Renewals
San Jose
hace 1 día

The Opportunity

The Product Manager will drive the planning, testing, and execution of large technology solutions. This individual will work with internal customers with deep customer empathy and curiosity to collect and prioritize key business requirements in support of the technology solution roadmap and vision, and will collaborate with Sales teams, other Product Managers, Program Managers, and other operations specialists.

This individual will also partner with IT to design and develop technology solutions that deliver exceptional customer experiences.

What you’ll do

  • Partner with Business to understand current and future needs to deliver technical solutions that provide customer value by improving the customers’ experience or day-to-day efficiency
  • Responsible for communicating / aligning with the internal customers and IT on plans and launches
  • Own the planning and delivery of Run-the-business requirements and large technology initiatives
  • Strategically align with other Product Owners on the delivery of interdependent solutions and initiatives
  • Provide subject matter expertise on renewals to other delivery managers
  • Lead and facilitate process improvements sessions with internal customers
  • Manage and prioritize the product backlog, collecting defects and improvement requests
  • Support Release Planning, scheduling backlog items into regular releases aligned to business priority
  • Leads Acceptance Testing with business testers, and works with the Quality Engineer to define acceptance tests for features
  • Establish success measures / product / feature KPIs, and regularly supervise and adjust execution to achieve.
  • Qualifications

  • 8+ years of product management experience is required, and experience launching global large-scale technology solutions with supporting change management
  • Proven experience in Scrum or similar Agile development methodology
  • Self-starter who thrives in the face of challenges and is comfortable and productive with ambiguity
  • Proven track record to operate effectively with general mentorship on new projects
  • Exceptional verbal and written communication skills, including the ability to work with technical and non-technical audiences;
  • as well as communicate effectively to individual contributors, management, and executive leadership

  • Demonstrates experience communicating and advocating programs to customers and / or internal team members
  • Strong communication skills, with distinctive ability to empower and influence people without authority or a direct reporting relationship
  • Excellent conflict-resolution acumen; ability to effectively facilitate teams to the successful resolution of issues
  • Bachelor’s degree in Accounting, Finance, Computer Science, or related technical field, or relevant work experience; experience in working in CRM solutions is highly desirable
  • Strong analytics and quantitative skills; strong bias towards data-based decision making
  • Extensive knowledge of SaaS subscription-based business processes and capabilities, with a focus on renewals and recurring revenue operations, is highly desired.
  • Hands-on experience and a solid understanding of CRMs (Salesforce, MSFT Dynamics, or similar) required.
  • Thrives in a fast-paced enterprise sales and / or sales operations / revenue operations environment a plus.
  • Understands the application of accounting and finance principles in software subscription and professional services engagements
  • Possesses appropriate knowledge of SQL and database structures.
  • At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists.

    You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

    If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

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