We are looking for an energetic, passionate, interculturally sensitive individual to join the Skills Program Management team!
The Skills Program Manager is responsible for successfully managing the training programs for assignees and to ensure high quality program set up and training delivery, whilst being the single point of contract for coordination.
The Skills Program Manager will have ongoing communication with clients, trainers, client managers, recruitment, performance, and international assignees to support the delivery of intercultural training programs.
They will also be responsible for guaranteeing all training objectives are met and 5-star overall satisfaction ratings are materialized!
Responsible for training program from authorisation start to delivery date
Meet service level agreement standards and achieving superior customer service
Administer assignee authorised package, ensure they meet the client'™s provisions in full, and maximize client revenue and profitability
Communicate with client representatives in cases of exceptions or issues
Assignee and Trainer support
Welcome, support and show empathy towards assignees and their situation
Maintain an intimate knowledge of a global trainer network, and support, retain and guide them with day to day challenges and training materials
Successfully match assignees' needs, location and objectives with trainers' certifications and skills
Use of Learnlight platform and databases
Demonstrate agility and autonomy with the Learnlight Platform
Secure all internal spreadsheets and tracking files are updated
Reporting, Billing, Payments, and Invoicing
Keep billing, payment and invoicing details updated on the Learnlight Platform
Prepare accurate client reports and documentation in a timely manner
Well organized, good time management skills, efficient, decisive, and assertive
Calm under pressure
Excellent communication skills, both written and oral
Exhibits intercultural sensitivity and awareness
Advanced skills in Microsoft Office Suite
C1 level or higher of English
Education & Experience
Educational background and / or experience in Intercultural Communication & Global Mobility
1 year of experience in a multicultural international environment
People-Powered Culture : We have a flat, modern, meritocratic culture that values enthusiasm, initiative and commitment above all else.
Flexible Working : Learnlight is a fully distributed virtual business with staff in 30+ countries and offices in 9 European cities, so you get to choose where you work.
Learning & Development : Personalized language and soft skills training; ongoing professional development talks and masterclasses;
frequent coaching and constructive feedback.
Diversity & Inclusion : Learnlight fosters an open, positive, and diverse community which welcomes talent regardless of gender, religion, ethnicity, sexual orientation, age or disability.
Community Events : We offer a range of social events including Virtual Drinks, Book Club, Tea Time, and in-person departmental and All Company meetups.
Location : Home-based / Remote
Schedule : Americas time zone
Contract : Full-time
Powered by JazzHR