Payment Risks Operations (PRO) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned.
Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation.
Our Investigation Specialists will always deliver on our service standards for our customers and with zero defects. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.
PRO designs and builds the software systems, risk models and operational processes that minimize risk and maximize trust in Amazon.
com. We have investigators globally who investigate fraudulent transactions. Not only do we protect all aspects of the Amazon shopping experience, we also deliver services to large and small merchants hosted on the Amazon platform.
In addition, we work towards minimizing the risk associated with new initiatives.
PRO ACES (Amazon Customer Excellence System) team is seeking a PM who is passionate about providing exceptional quality service, thinks globally, drives key project initiatives that will help manage sustained process improvements and has the ability to contribute to innovative ideas.
They will lead the site / program level improvement through Kaizens & facilitating Just do its (JDIs) ensuring successful implementation of those projects.
Roles and Responsibilities :
Leads the execution of projects across programs to improve metric performance of CTQs
Conduct governance meeting at a defined frequency to check status of solution against the timelines
Facilitating, training, and coaching team members in the use of quality & statistical tools / techniques.
Core competencies of the role include :