Remote Access Engineer
San Jose de Costa Rica, San Jose, Costa Rica
hace 1 día


ECNS (Enterprise Cybersecurity and Network Solutions), part of Emerson’s Global Enterprise IT Organisation is looking to recruit an experienced Network Engineer to join our Global Network Service Engineering Team focused on our Remote Access and Extranet connectivity solutions

ECNS design and operate our Wide Area Network, External Connectivity, Wireless and Data Switching environments.

This role will be focused on maintaining our remote access / extranet infrastructure located in the USA, Europe and Asia.

You will need experience working with Cisco Remote Access solutions and supporting systems such as Cisco ISE in a complex, fast changing environment, working closely with colleagues located across the world.


  • Service Engineering
  • Works closely with the Service Owner to ensure our remote access / extranet remains current and supported, to include the planning and overseeing the execution of upgrades
  • Works closely with the Service Owner to ensure the remote access / extranet roadmap is maintained and continually looks for opportunities to optimise, automate and virtualise components where possible
  • Works closely with our Monitoring and Capacity Planning Teams to ensure the remote access / extranet are appropriately monitored and an appropriate level of capacity is maintained throughout their lifecycle
  • Acts as a lead and subject expert for remote access / extranet connectivity in our environments
  • Works closely with other service engineering teams to ensure the remote access / extranet services are aligned both from a business requirement and security perspective
  • Acts an interface between Service Engineering and Service Operations ensuring they can operate the remote access / extranet environment through knowledge sharing, documentation and training as required
  • Fourth Level Support
  • Provides 4th level support to Operations for escalated issues and drives these to resolution
  • Works on chronic Problems and brings them to resolution

  • BA / BS in Information Systems or related area required
  • Cisco Qualifications, CCNA / CCDP Preferred

  • Excellent Communication and Teamwork skills
  • Advanced English language skills (verbal, reading, writing, understanding)
  • Experience of working in a global environment essential
  • Knowledge of ITIL v3 Foundation Concepts, particularly Design and Transition preferred
  • Process Discipline and Documentation skills essential
  • Minimum of four years experience in the design, implementation, and operation of WAN / LAN networks with Cisco hardware including IPSEC connectivity
  • Minimum of four years experience in the design, implementation, and operation of remote access networks (Cisco preferred)
  • Experience with an Enterprise Firewall Platform, Cisco or Palo Alto Preferred
  • Experience of ancillary services such as Radius (Cisco ISE), DHCP, DNS, Multifactor systems and certificate management required
  • Experience with a SASE platform an advantage
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