GBS Master Data Analyst
Alajuela, Coyol, CR
hace 5 días

Role Overview

A member of the GBS MDM team with an excellent understanding of master data and its importance to Smith & Nephew. You will be responsible for the maintenance of business-critical data and have the ability to troubleshoot issues and offer solutions, coordinate GBS help desk activities with all system users, and work with the Data Quality team in transitioning data-related projects into Business as usual.

You will implement best practices, and maintain strong relationships with other areas of the business. You will demonstrate sound knowledge across both technical and functional areas of operational ERP systems.

Provide advice, guidance, and training to both colleagues and internal customers.


  • Manage and prioritize the GBS MDM mailbox requests, working within agreed SLAs. 20%
  • Work with designated ERP system internal customers on understanding daily production / logistics problems, updating master data changes and co-ordinate and execute master data uploads. 10%
  • Resolve processing / reporting and field conflict issues within the MDM team. 5%
  • Execute item master data transactions covering : create, amend and extend materials, source lists, purchase info records, vendors, customers, and manufacturing elements 50%.
  • Follow training materials and documentation and execute training using the appropriate tools, where provided. 5%
  • Participate in data harmonization activities, and MDM process-improvement workshops.5%
  • Assist in providing appropriate training and education of the countries in the BAU region for Data. 5%
  • Responsibilities AD-HOC

  • Ensure suitable audit trails / change control is in place to ensure data integrity and control.
  • Working knowledge of Master Data management tools : IDQ; Embarcadero; Winshuttle : AXAPATA 2012, SAP, INFORMATICA.
  • Follow the MDM Standard Operating Procedures and Data Dictionary.
  • Notify gaps in policies to DQO (Data Quality Organization) as necessary for resolution.
  • Assist in defining and documenting global MDM processes.
  • Follow material master data quality best practices.
  • Follow standards / guidance for Material master data auditing / validating and cleansing.
  • Follow metrics, measurements, data quality score carding.
  • Required experience and qualifications

  • 2 years’ experience in data quality and governance.
  • A’ level, or in country equivalent qualifications; or equivalent experience in a data quality role
  • SAP / Axapta experience in Material Master, Vendor and Customer, Product, Finance Master Data
  • Advanced Excel skills
  • A good understanding of data management principles and best practice
  • Have a working knowledge of core data / analysis tools particularly Informatica, Winshuttle, MS Excel, Business Objects and SAP SQVI
  • Good interpersonal skills ability to build good relationships with virtual teams and senior leadership
  • Recognized as a subject matter expert for data management and data quality for the region
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